Technical Engineer – Network

CTC Global; Selangor; On-site; MYR 30,000 - 45,000; Full time

Job summary

A technology solutions provider in Selangor, Malaysia, is seeking a Technical Engineer (Network) responsible for maintaining and supporting network infrastructure. The role involves coordinating preventive maintenance, providing technical support, and managing project deployments. The ideal candidate should have an Advanced Diploma or Bachelor’s Degree in IT or related fields, with at least 1 year of experience in network-related tasks. Strong knowledge of TCP/IP and networking equipment is required, along with excellent communication skills.

Qualifications

• Minimum 1 year of hands-on experience in network deployment, troubleshooting, and support.
• CCNA certification or relevant certification preferred.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate and schedule preventive maintenance activities with customers.
• Perform remote or on-site preventive maintenance.
• Provide technical support and ensure prompt problem resolution.
• Manage project deployments according to customer requirements.
• Conduct testing and commissioning activities.

Skills

TCP/IP routing

Network packet analysis tools

Network configuration

Customer relationship management

Fluent in English

Education

Advanced Diploma or Bachelor’s Degree in Networking, Computer Science, Information Technology, Engineering

Tools

Routers

Switches

Job description

The Technical Engineer (Network) is responsible for maintaining and supporting network infrastructure and ensuring that network operations are executed according to planned timelines and quality standards. This includes preventive maintenance, on-site and off-site technical support, and project deployment, all while ensuring adherence to internal systems and processes.

Main Responsibilities

• Preventive Maintenance Scheduling: Coordinate and schedule preventive maintenance activities with customers to minimize downtime and ensure optimal system performance.
• Preventive Maintenance Execution: Perform remote or on-site preventive maintenance to maintain hardware and infrastructure integrity.
• Operational Support: Provide both onsite and remote technical support to customers, ensuring fast and effective problem resolution.
• Documentation Management: Prepare and upload detailed preventive maintenance and incident reports into the Field Service Management System (FSMS) in a timely manner.
• Installation Execution: Perform installations for single technologies, ensuring adherence to project timelines and customer specifications.
• Complex Project Assistance: Assist in the execution of complex installations involving multiple products and technologies.
• Project Deployment Management: Manage the deployment of projects, ensuring they are completed according to timelines and customer requirements.
• Technical Issue Documentation: Capture and update project implementation technical issues for lessons learned and future improvements.
• Testing and Commissioning: Conduct project testing and commissioning activities with customers to ensure system functionality and satisfaction.
• Compliance & Standards: Ensure all tasks comply with relevant technical standards and company policies, contributing to continuous operational improvement.
• Knowledge Sharing: Conduct knowledge-sharing sessions within the team to promote continuous learning and improvement.
• Time Management: Update timesheets in the Intranet system promptly to ensure accurate tracking of work hours and project allocations.
• Standby Rotation Participation: Participate in department standby rotation to provide oncall technical support when needed.

Education and Experience

• Qualifications: Advanced Diploma or Bachelor’s Degree in Networking, Computer Science, Information Technology, Engineering (Computer/Telecommunication), or an equivalent field.
• Technical Expertise: Strong understanding of TCP/IP routing, network packet analysis tools, and network configuration. Familiar with network equipment such as routers and switches. Experience with networking product, or with CCNA certification or any relevant certification would be an added advantage.
• Experience: At least 1 year of hands-on network technical experience in a similar role, preferably involving network deployment, troubleshooting, and support.
• Communication Skills: Fluent in English, with strong written and verbal communication abilities. Proven ability to articulate technical solutions and remedial action plans to customers and internal teams.
• Customer Management Skills: Demonstrated ability to manage customer relationships effectively, ensuring that technical issues are resolved swiftly and satisfactorily.