Technical Engineer – Network

CTC Global; Malacca City; On-site; MYR 60,000 - 80,000; Full time

Job summary

A technology services company in Malacca is seeking an experienced network specialist. You will handle project deployments, preventive maintenance, and provide both onsite and offsite support. The ideal candidate holds a degree in IT, has at least 3 years of experience, and is CCNA certified. Expertise in troubleshooting network issues and familiarity with Cisco devices is essential. This role requires strong communication skills and an ability to work independently and in a team.

Qualifications

• Minimum 3 years’ experience deploying and managing infrastructure.
• Demonstrated proficiency with Cisco network equipment.
• Experience with disaster recovery planning and execution.

Responsibilities

• Schedule and perform onsite preventive maintenance activities.
• Generate and update incident reports in FSMS.
• Conduct project testing and commissioning with customers.

Skills

CCNA certification

CCNP certification

Troubleshooting layer 2/3 issues

Network diagnosis

Cisco switches and routers

Communication skills

Education

Degree in Information Technology or equivalent

Tools

Wireshark

Cisco ASA Firewall

Various protocol analysis tools

Job description

Responsibilities

• Schedule with customer on preventive maintenance activity.
• Perform onsite preventive maintenance activity.
• Generate preventive maintenance report.
• Provide onsite or offsite support to customer.
• Prepare incident report if require.
• Update incident ticket in a timely manner in FSMS.
• Involved in department rotation standby rooster.
• Assist in generating problem management report.
• Responsible to carry out basic installation (single technology).
• Assist in complicated installation & project that involve multiple product.
• Ensure deployment according to timeline.
• Update installation ticket in a timely manner in FSMS.
• Perform project deployment.
• Ensure project deployment according to timeline.
• Provide input for document development of project.
• Capture and update project implementation technical issued for lesson learn.
• Conduct project testing and commissioning with customer.
• Update installation ticket in a timely manner in FSMS.
• Update timesheet in Intranet system timesheet.
• To conduct a minimum of one knowledge sharing session.
• To conduct CTC service review before closure of the project.

Requirements

• Degree in Information Technology or equivalent
• Minimum 3 years’ experience deploying and managing infrastructure
• Must be CCNA certified (Cisco Certified Network Associate), CCNP, CCNA‑Security, CCNP Security, Fortinet NSE, FireEye SE will be advantage.
• Qualified candidates should have well rounded experience with full network diagnosis, configuration and problem resolution.
• Advanced experience in troubleshooting layer 2 and 3 routing and switching issues
• Knowledge of protocol analysis tools used to troubleshoot layer 2 & 3 issues Technical Support for critical situations
• Protocol decoding and analysis using a variety of software tools e.g. sniffer, wireshark etc
• Demonstrated proficiency with Cisco switches and routers, Wireless LAN, Cisco ASA Firewall and network management and monitoring tools
• Familiar with network and security components and products such as Trend Micro, FireEye, Fortigate, PaloAlto, etc.
• Experience with disaster recovery planning and execution.
• Possess a positive attitude with strong verbal and written communication skills
• Ability to work independently and within a team