Technical Customer Support, II

Zebra Technologies; Penang; Hybrid; MYR 36,000 - 48,000; Full time

Job summary

A leading tech company in Malaysia is seeking a Customer Support Specialist to resolve technical queries and issues for customers via various communication channels. Candidates should have a high school diploma and 1-2 years of experience in customer service, alongside knowledge of applications and troubleshooting. The position offers a hybrid work approach and requires strong analytical and communication skills to effectively support and document interactions with customers.

Qualifications

• 1-2 years of work experience in customer service.
• Ability to communicate technical solutions clearly.
• Solid professional work behaviors, including teamwork.

Responsibilities

• Resolve customer issues via phone, email, or chat.
• Document customer interactions and problems.
• Troubleshoot applications and collaborate with team.

Skills

Customer service values / orientation

Strong communication skills

Intermediate level skills in Microsoft business applications

Analytical and troubleshooting skills

Intermediate to advanced level skills in Linux

Knowledge of Cloud environments (Azure/AWS)

Education

High School or equivalent vocational qualification

Tools

SQL

BigQuery

Job description

Remote Work: No

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward‑thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.

Come make an impact every day at Zebra.

Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.

Responsibilities

• Resolve problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills.
• Troubleshoot problems with appropriate applications, products and vendors.
• Identify and document customer issues, and escalating complex issues.
• Understand multiple applications and platforms.
• Intermediate to advanced level skills in Linux.
• Intermediate to advanced level skills in SQL or BigQuery.
• Knowledge or experience in SAAS products.
• Knowledge in Cloud environments (Azure/AWS) (GCP is preferable).
• Communicate varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
• Fully document customer interactions in real time; may author content for review.
• Solve problems in a timely manner using full understanding of the product functions and features and customer environment.
• Analyze and correct product issues/malfunctions with intermittent supervision on day‑to‑day work and general supervision on new assignments.
• Work on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes.
• Manage multiple tickets related to a spectrum of technical problems.
• Collaborate with fellow technicians and supervisors to solve complex problems.
• Demonstrate the ability to articulate technical issues in simple, understandable terms to both management and customers.
• Demonstrate leadership qualities.
• Demonstrate strong customer service, communication and problem‑solving skills.

Qualifications

• Minimum Education: High School or equivalent vocational qualification / experience.
• Minimum Work Experience: 1–2 years.
• Intermediate level skills in Microsoft business applications including Word, Excel and Outlook.
• Customer service values / orientation.
• Solid professional work behaviors (attendance, teamwork, time management).
• Strong communication skills (listening, providing clear and concise information, using proper language and grammar).
• Full knowledge of job related knowledge and procedures.

Position Specific Information

• Travel Requirements: Up to 10 %.
• Able to Telework: Yes – hybrid work approach.

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware that our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only personal identifying information is accepted through that system. Our Talent Acquisition team will not ask you to provide personal identifying information via e‑mail or outside of the system. If you are a victim of identity theft contact your local police department.