Technical Cross-Reference Specialist

Jobstreet Malaysia; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading engineering solutions provider in Selangor is seeking a technically skilled professional to provide customer support by cross-referencing enquiries with products and recommending suitable alternatives. Responsibilities include managing customer inquiries through email, enhancing the cross-referencing tool, and ensuring high-quality product recommendations. Candidates should possess a Diploma or Engineering Degree in Electronics, Electrical, or Mechanical Engineering along with a minimum of 2 years experience in the industry. Strong communication skills and technical knowledge are essential for success in this role.

Qualifications

• Minimum 2 years’ experience in related industries.
• Strong knowledge of electrical and mechanical components.
• Fluent in written and spoken English.

Responsibilities

• Handle internal and external customer enquiries via email.
• Cross-reference customer requirements to products.
• Support technical enquiries and complaints.

Skills

Technical support

Cross-referencing

Problem-solving

Communication

Education

Diploma or Engineering Degree in Electronics, Electrical, or Mechanical Engineering

Job description

A leading engineering solutions provider in Selangor is seeking a technically skilled professional to provide customer support by cross-referencing enquiries with products and recommending suitable alternatives. Responsibilities include managing customer inquiries through email, enhancing the cross-referencing tool, and ensuring high-quality product recommendations. Candidates should possess a Diploma or Engineering Degree in Electronics, Electrical, or Mechanical Engineering along with a minimum of 2 years experience in the industry. Strong communication skills and technical knowledge are essential for success in this role.