Technical Communications Specialist, II

Zebra Technologies; Simpang Ampat; Hybrid; MYR 45,000 - 65,000; Full time

Job summary

A leading technology firm is seeking a Technical Writer to support hardware and software projects. This hybrid position in Penang, Malaysia requires a Bachelor's degree and 2+ years of experience in technical communications. The role involves researching, writing, and editing user documentation, and interacting with experts to gather information. A strong attention to detail and teamwork skills are essential for success in this role.

Qualifications

• 2+ years of experience in technical communications or a related field.
• Equivalent combination of education and experience will be considered.

Responsibilities

• Researches, writes, and edits deliverables for projects.
• Completes assigned deliverables within specified timeframe.
• Follows Style Guide and Branding Guidelines.
• Interacts with Subject Matter Experts.
• Manages own time to ensure projects are completed on schedule.

Skills

Intermediate understanding of tools for documentation

Familiarity with graphic illustration software

Aptitude for technology

Strong attention to detail

Teamwork

Accountability

Education

Bachelor’s degree in technical writing, computer science, or a related field

Job description

Remote Work: Hybrid

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.

Come make an impact every day at Zebra.

Communicates technical information to end users of Zebra products and applications using writing, editing, design, illustration, or multimedia skills.

Responsibilities

• Researches, writes, illustrates, edits, and completes deliverables for hardware and software projects following accepted Technical Communication standards.
• Under moderate supervision, follows the Engineering and TechComm Department Project Specifications to complete the assigned deliverables within the specified timeframe.
• Follows Style Guide, Template, and Branding Guidelines to comply with Zebra and TechComm Department standards.
• Interacts with Subject Matter Experts to research procedures and technology concepts.
• Escalates issues to get timely resolution before schedule is impacted.
• Manages own time so projects are completed by due date.
• Ensures project deliverables are loaded into information management systems as appropriate.
• Knowledge of DITA and XML.

Qualifications

Job Requirements:

• Minimum Education: Bachelor’s degree in technical writing, computer science, or a related field, or equivalent combination of education, training, and experience in technical communications or related field.
• Minimum Work Experience (years): 2+ years or related field experience or required equivalent combination of education, training, and work experience in technical communications or related field.l>
• Key Skills and Competencies:
  • Intermediate understanding of tools used in design and delivery of end-user documentation.
  • Familiarity with graphic illustration software.
  • Aptitude for technology.
  • Strong professional work behaviors – strong attention to detail, teamwork, accountability.
• Travel Requirements: 10%