Technical Account Manager

Shiji Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology company is seeking an experienced individual in Kuala Lumpur to engage with customers, lead consultancy efforts, and ensure seamless project delivery in the hospitality technology domain. The ideal candidate will have over 7 years of experience, strong networking skills, and a proven track record in managing multiple tasks effectively. Fluent English is a must, with additional language skills as a plus. This role offers opportunities for growth and innovation in a creative environment.

Benefits

Creative environment

Training provided

Opportunities for growth

Qualifications

• 7+ years experience in the hospitality technology industry.
• Ability to thrive under pressure in a fast-changing environment.
• Tech-savvy with strong user adoption influence skills.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Lead requirement discussions and provide high-value consultancy.
• Work closely with program managers to develop project plans.

Skills

Hospitality technology engagement

Strong prioritization skills

Networking skills

Technical knowledge

Fluency in English

Education

Bachelor's or Master's in Hospitality Management

Tools

Hospitality management systems

Job description

Company Description

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.

Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.

The best hotels run on Shiji—day and night.

Job Description

• Tobethefirstpointofcontactofcustomerinquiries.Toeffectivelytriageinquiries&requestsand coordinatewiththeappropriateteamstoachievearesolution.
• Todevelopadeepunderstandingofthecustomer’stechnicalandbusinesschallenges,andprovidetechnicalconsultingtoidentifysuitablesolutionstoaddresstheirbusinessneed.
• Toleadrequirementandotherdiscussionswiththecustomerandofferhighquality,highvaluesolutionconsultancy.
• Toserveasaknowledgehubforinternalproductmanagementandtechnicalteamstobetterunderstandthecustomeroperationsandbusinessneeds.
• Toensurecustomertechnical,productandbusinessrequirementsarequalified,scopedanddocumentedfortheShijiPlatformteams,andfor3rdpartyintegrationsprojectswhennecessary.
• TorepresentqualifiedcustomerbusinessplanstotheShijiPlatformmanagementforinclusionindevelopmentplansandstrategicalignment.
• Tolead&coordinateproductupdateandmarketingeffortsviameetings,presentationsandworkshops.
• Toprovideregularupdatetointernalandcustomerseniormanagement.
• ToworkcloselywithShijiprogrammeandprojectmanagerstodevelopprojectplanswithcustomersandeffectivelycommunicatearoundtheseplanstheprogressofdevelopment,deliveryandimplementation.
• Providetransparentreportingofprojectstatusatanytime.
• ToworkwithShijiinternationalofficesandthecustomertoensurealignmentandconsistencyofdeliveryplansforprojectimplementation,education,standardisationandqualitycontrolwithseamlesstransitiontosupport.

Qualifications

• 7plusyears’experienceinthehospitalitytechnologyindustry,withexperienceengagingwiththeexecutivelevel.
• Bachelor’sdegreeinarelatedfieldoramaster’sdegreeinhospitalitymanagementaplus.
• Swiftlearner.Abilitytoquicklypickupproduct&technicalknowledgeandeffectivelyexplaintobusinessusersisessential.
• Abilitytothriveunderpressureisessential.
• Flexibilityandadaptabilityinafast-changingenvironment.
• Possessstrongprioritisationskillstoeffectivelymanagemultipletasksanddeadlines,ensuringthathigh-valueinitiativesaredeliveredontimeandwithexcellence.
• Expertiseinhospitalitymanagementsystemsproducts,technologyandindustrytrends.
• Experienceinworkingwithsoftwaredevelopment/productmanagementteamsishighlydesirable.
• Networkingskills,withtheabilitytobuildatrustedpartnershipandmanagestakeholderswithdifferent goals.
• Exposuretoacustomer-focused,high-endservicesbusinessmodel.
• Abilitytoworkindependentlywithlittledirectsupervision.
• Betech-savvy,withtheabilitytopositivelyinfluenceuserstoadoptnewsolutionsandtechnology.
• Highenergywithprovenabilitytoleadandoperateinaglobalmarketplace.
• Abilitytoworkwithgeographicallydistributedsystemsandculturallydiversework-groupsandteams.
• Abilitytotravelinternationallyasneeded.
• FluentinEnglishismandatory,CantoneseandMandarinChineseisaplus.

Additional Information

• Exciting job within a creative environment and the opportunity to make a real impact on the business.
• Grow your experience with web and cloud technologies in a very innovative technology environment.
• Friendly, motivated and talented multicultural team.
• Opportunities to grow and develop with Shiji.
• Training to meet role requirements.