Tech Support (AV / VC)

Asia Recruit; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global health agency is seeking a Technical Support Specialist in Cyberjaya, Malaysia. You will provide technical assistance for hardware and software incidents and ensure the smooth operation of virtual conferences. The ideal candidate has excellent knowledge of computer systems and strong problem-solving skills, with fluency in English. This role offers opportunities for professional growth in a dynamic environment.

Qualifications

• Excellent understanding of computer hardware and user support.
• In-depth knowledge of all Microsoft Windows operating systems.
• Good problem-solving and analytical skills.

Responsibilities

• Provide technical assistance for computer and printer incidents.
• Ensure smooth running of virtual and onsite conferences.
• Install and maintain end-user devices including computers.

Skills

Problem solving

Team coordination

Technical support

Fluency in English

Tools

Windows 10

Virtual meeting tools

Audio/video conference technologies

Job description

Overview

Founded in 1948, our client is an agency that connects nations, partners and people to promote health, keep the world safe and serve the vulnerable – so everyone, everywhere can attain the highest level of health. Our client leads global efforts to expand universal health coverage. They direct and coordinate the world’s response to health emergencies, promote healthier lives – from pregnancy care through old age. Their Triple Billion targets outline an ambitious plan for the world to achieve good health for all using science-based policies and programmes.

Job Description

• Provide the proximity support and technical assistance for incidents relating to computer and printer hardware/software, virtual and onsite conferences to the Global Service Centre and WR Malaysia office
• Ensure the smooth running of the virtual and onsite conferences, audio/video services through providing necessary support on scheduling, operating, and troubleshooting any technical issues.
• Install, maintain, and deliver all end-user devices including computers, mobile devices.
• Develop and maintain system documentations in the areas under the Deployment and Support.
• Carry out other duties and responsibilities as assigned by the supervisor.

Job Requirements

• Excellent understanding of computer hardware, Windows 10 and related user support
• In-depth knowledge of all Microsoft Windows operating systems
• Good knowledge of Virtual meetings tools and platforms, audio, and video conference technologies
• Good problem solving and analytical skills, eye for details and accuracy.
• Team-player with coordination skills in managing various types of stakeholders.
• Fluency in English and outstanding communication skills.