Tech-Savvy Customer Support Analyst (LMS & IT)

BD Mexico; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A global healthcare company is seeking a Customer Support Analyst in Kuala Lumpur. This role supports day-to-day operations for learning platforms and provides technical assistance to business partners and customers. Candidates should possess strong communication skills, technical knowledge, and a related Bachelor’s Degree, with 1-2 years of experience in customer support. The position allows for remote work, demonstrating flexibility. Competitive hours are provided, focusing on customer satisfaction and service quality.

Qualifications

• Experience with customer-facing BD portals.
• Familiarity with Learning Management Systems is a plus.
• Ability to prioritize and manage multiple tasks.

Responsibilities

• Provide technical support for BD portals.
• Assist with access support for end users.
• Develop relationships with customers to resolve issues.

Skills

Excellent listening skills

Problem-solving skills

English proficiency

Knowledge of business processes

Technical writing experience

Understanding of web-based applications

Proactive process improvement

Detail-oriented

Education

Bachelor’s Degree in Business Systems

AA/AS in Computer, Technical or web development Field

Minimum 1-2 years of experience in customer support

Minimum 2-3 years in information technology business systems analysis

Tools

SAP

Salesforce.com

Job description

A global healthcare company is seeking a Customer Support Analyst in Kuala Lumpur. This role supports day-to-day operations for learning platforms and provides technical assistance to business partners and customers. Candidates should possess strong communication skills, technical knowledge, and a related Bachelor’s Degree, with 1-2 years of experience in customer support. The position allows for remote work, demonstrating flexibility. Competitive hours are provided, focusing on customer satisfaction and service quality.