Team Member, Mass 2

RHB Bank; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a customer service representative. The position involves handling customer inquiries, promoting banking products, and ensuring customer satisfaction. Applicants should possess a diploma or degree, excellent communication skills, and ideally experience in customer service. This role requires managing calls professionally and working in a fast-paced environment, with shifts and locations in Kuala Lumpur.

Qualifications

• Experience in customer service, telemarketing, or call centers preferred.
• Excellent verbal and written communication skills required.
• Computer literate and able to manage multiple systems.

Responsibilities

• Handle customer inquiries and promote bank products.
• Ensure timely and effective issue resolution.
• Manage difficult customer interactions professionally.

Skills

Customer service orientation

Strong communication skills

Problem-solving abilities

Team player

Education

Diploma or Degree with CGPA 2.8 and above

Job description

To efficiently handle customer inquiries while maintaining a high standard of customer service. The role involves identifying customer needs through inbound calls and promoting the Bank’s products and services through cross‑selling and up‑selling initiatives, ensuring overall customer satisfaction.

PRIMARY OBJECTIVE

To efficiently handle customer inquiries while maintaining a high standard of customer service. The role involves identifying customer needs through inbound calls and promoting the Bank’s products and services through cross‑selling and up‑selling initiatives, ensuring overall customer satisfaction.

KEY RESPONSIBILITIES

• Develop a strong understanding of the Bank’s products and services.
• Provide accurate information and updates on new products and services to customers.
• Attend to and facilitate customer calls, ensuring timely and effective issue resolution.
• Manage difficult or disgruntled customers professionally, including handling complaints and escalating matters to relevant parties when required.
• Process customer requests accurately and ensure proper communication and follow‑up with the relevant departments.

REQUIREMENTS

• Minimum Diploma or Degree holder with a CGPA of 2.8 and above.
• Preferably with experience in customer service, telemarketing, call centers, or other roles involving frequent customer interaction.
• Willing to work on rotational shifts.
• Work locations: Menara AA, Jalan Tun Razak, Kuala Lumpur or Crystal Plaza, Petaling Jaya.
• Pleasant personality with excellent verbal and written communication skills.
• Strong telephone etiquette and customer‑handing skills.
• Able to work independently with minimal supervision.
• Strong problem‑solving and oral communication abilities.
• High level of customer service orientation.
• Computer literate and able to navigate multiple systems as required.
• Ability to manage stress effectively in a fast‑paced environment.
• A strong team player with good interpersonal skills.