Team Member, Central Client On-Boarding

gradmalaysia.com; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A financial services firm in Kuala Lumpur is seeking a professional to enhance the client experience through efficient onboarding processes. The role requires a Bachelor’s degree and 1-2 years of relevant experience. You will perform due diligence checks, ensure compliance with regulatory requirements, and manage onboarding issues effectively. Strong attention to detail and communication skills are essential for building productive relationships within the organization and with clients. This position offers an opportunity to contribute to improving productivity and regulatory compliance.

Qualifications

• 1-2 years’ experience in Financial Services, preferably in client services.
• Ability to build productive working relationships with product and functional groups.

Responsibilities

• Act as a liaison related to on-boarding and provide follow-up on inquiries.
• Ensure accurate corporate onboarding screening processes.
• Gather, review, and ensure validity of clients’ information.
• Track, monitor, and manage potential onboarding issues.
• Assist in project implementation related to onboarding.
• Perform due diligence checks for corporate clients.

Skills

Attention to details

Effective follow-up skills

Good communication skills

Interpersonal skills

Multi-tasking

Education

Bachelor Degree in Finance, Business Administration, Banking or equivalent

Job description

• To enhance client experience through seamless on-boarding process while improving productivity, ensuring regulatory compliance and mitigating risk Ensure consistent, centralized on-boarding process for corporate clients across RHB Group
• Perform due diligence checks as required for new and existing clients
• Ensure compliance to regulatory requirements and updating processes where necessary
• Collating and validation documentation from corporate clients

Responsibilities

• Act as a liaison related to on-boarding (operational) and provide consistent follow up and follow through on inquires and issues
• Ensure accurate and efficient corporate onboarding screening processes across entities
• Interact with product groups, functional groups and clients to develop understanding of client profile and requirements
• Gather, review and ensure validity of clients’ information and documents from internal/external sources as appropriate
• Execute all on-boarding related workflow activities including exchange of information and gathering of approvals
• Track, monitor and escape potential on-boarding issues and delays as necessary
• Ensure on-boarding processes are in compliance with regulatory, compliance and audit requirements
• Provide input to develop/enhance internal procedures and processes in order to increase efficiency
• Creation and enrichment of reference data
• Perform due diligence checks for new corporate clients
• Perform annual reviews of due diligence for existing clients
• Assist in project implementation related to on boarding
• Assist Head in ICAAP Material Risk Assessment (MRA) - Monitor & Report
• Assist Head of CCOB in BRCO function for Client Coverage Private Sector (refer to BRO JD & BCO JD)Collate and validate documentation for corporate client onboarding
• Creation and enrichment of reference data
• Perform due diligence checks for new corporate clients
• Perform annual reviews of due diligence for existing clients

Requirements

• Bachelor Degree Finance, Business Administration, Banking or equivalent professional
• 1-2 years’ experience in Financial Services, preferably with some experience in client services
• Attention to details and effective follow up skills to ensure timely deliverables
• Efficient at multi-tasking
• Good communication and interpersonal skills, which include the ability to build productive working relationships with other product and functional groups