Team Manager – Sales & Tech

Sutherland; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A global technology company is seeking a Team Manager for Web Hosting - Technical Sales. The successful candidate will drive results aligned with performance metrics and manage team development. Ideal for candidates with a background in technical sales and strong leadership skills, this role is pivotal in ensuring team and customer satisfaction. Located in Kuala Lumpur, this position offers the chance to impact both business outcomes and team morale.

Qualifications

• At least 2 years of experience in technical sales with sales as the main KPI.
• Demonstrated ability to lead improvements and resolve issues.
• Knowledge of metrics, their measurement, thresholds, targets, and process owners.

Responsibilities

• Drive results aligned with performance metrics and telephony metrics.
• Develop, train, and manage team members.
• Ensure motivational programs are in place and encourage recognition.
• Oversee performance and service quality to guarantee customer satisfaction.

Skills

Leadership skills

Time management

Proficiency in English

Verbal and written communication

Education

Bachelor’s degree preferred

Job description

Company Description

Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager for Web Hosting - Technical Sales. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed.

Job Description

Team Managers in this role get to:

1. Impact the business: Drive results aligned with performance metrics, telephony metrics, utilization, productivity, attendance, and attrition.
2. Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.
3. Influence the lives of others: Develop, train, and manage team members.
4. Strengthen relationships: Establish and maintain communication with clients and team members; understand needs, resolve issues, and meet expectations.
5. Keep morale high: Ensure motivational programs are in place and encourage recognition.
6. Impact the bottom line: Develop effective strategies based on data reports and analysis or keen observations.
7. Define Sutherland’s reputation: Oversee performance and service quality to guarantee customer satisfaction.
8. Keep leaders informed: Relay important information through timely and accurate reports.

Qualifications

Our most successful candidates will have:

• A Bachelor’s degree preferred but not required.
• At least 2 years of experience in technical sales with sales as the main KPI.
• Demonstrated leadership skills; ability to lead improvements and resolve issues.
• Efficient time management skills to handle multiple schedules, meetings, and initiatives.
• Knowledge of metrics, their measurement, thresholds, targets, and process owners.
• A proactive attitude towards developing trust and rapport with employees and team members; ability to be a team player.
• Proficiency in English.
• Strong verbal and written communication skills; ability to communicate clearly and professionally.

Additional Information

All your information will be kept confidential according to EEO guidelines.