Team Manager, Loan Administration

Michael Page; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading Global Financial Institution is seeking a Team Leader for Loan Administration and Payments in Kuala Lumpur. You will manage a team ensuring compliance and operational efficiency. Ideal candidates will have 5-10 years of experience in Loan Administration, possess a tertiary education, and have advanced knowledge of relevant tools and systems. A flexible approach to working hours to support the US market is essential. Excellent spoken and written English is required. Join a dynamic culture where initiative is rewarded.

Benefits

Comprehensive Total Rewards Program

Performance-based bonuses

World-class training program

Dynamic culture with recognition

Qualifications

• At least 5-10 years of working experience in Loan Administration and team management.
• Advanced knowledge of Loan Administration and Market Operations.
• Flexible to work night shifts to support US market hours.

Responsibilities

• Manage and lead a Loan Administration and Payments team.
• Conduct internal reviews for compliance with regulations.
• Monitor performance against KPIs and SLAs.
• Initiate process improvements to enhance productivity.

Skills

Team management

Loan Administration knowledge

Regulatory compliance

Process improvement

Performance monitoring

English fluency

Education

Degree / diploma / tertiary education

Tools

Loan IQ

Summit

Oracle OBI

MS Office Suite

Easy Match

IMS

jGPS

Phoenix

Broadridge

Fedwire

Job description

• Manage and lead a Loan Administration and Payments team, ensuring efficient daily operations and equitable task distribution.
• Conduct internal reviews to maintain compliance with internal policies and external regulations, including completing regional regulatory reports in line with requirements.
• Oversee accurate, timely, and efficient processing within authorized limits.
• Maintain expertise in Loan Administration and Payment processes, policies, and industry standards, adapting to any changes.
• Guide, motivate, and develop team members to meet performance expectations and ensure high-quality service delivery.
• Monitor and achieve Key Performance Indicators (KPIs), including SLA adherence, process efficiency, accuracy, and productivity levels.
• Regularly assess team and individual performance, providing strategies, support, and guidance to achieve objectives.
• Identify, mitigate, and elevate operational risks and technical issues, while initiating process improvements to enhance controls, productivity, and service.
• Ensure the team has the necessary resources, knowledge, and skills to perform effectively.
• Participate in system testing to align with global strategies and business requirements.
• Provide regular transaction and performance analysis to the Head of Department and other relevant units.
• Support management in organizational initiatives, risk management, and operational enhancements.

Key Objectives

• Ensure regulatory and policy compliance in all activities.
• Maintain high team performance within department targets.
• Foster a motivated, knowledgeable, and well-equipped team.
• Drive continuous improvement in processes, controls, and service delivery.
• Managing a group of team members working for Loan Administration & Payments.
• In-depth and up to date strong knowledge of Loan Administration and Payments, governing rules and any other related policies that may come into effect from time to time, industry standard, internal bank policies, local and international landscape.
• From Banking/Shared services
• At least 5-10 years of working experience in Loan Administration and in managing a team.
• Possesses a degree / diploma / tertiary education
• Advance knowledge of Loan Administration, Market Operations and Securities environment is needed.
• Flexible and able to work night shift to support the US market (New York hours) 9.00PM-6.00AM Daylight Savings: 10.00pm - 7.00am
• Experience with Loan IQ system, Summit, Oracle OBI, MS Office Suite, Easy Match, IMS, jGPS, Phoenix, Broadridge and Fedwire.
• Excellent command of written and spoken English

A leading Global FI.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.