Team Manager

I-XEON TECHNOLOGIES SDN. BHD.; Hang Tuah Jaya Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Malaysia is seeking a management professional to lead systems support engineers and various operational teams. The role involves managing service delivery, conducting performance evaluations, and overseeing IT infrastructure projects. Candidates should have a relevant degree and at least 2 years of related experience. Strong interpersonal skills and the ability to liaise with customers effectively are essential for success in this position. This role offers an opportunity to work with cutting-edge technology solutions.

Qualifications

• Minimum Diploma/Advanced Diploma/Bachelor's Degree, or equivalent in related field.
• At least 2 years work experience in a related role.
• Strong leadership and management skills.

Responsibilities

• Lead and manage systems support engineers and other teams.
• Conduct performance reviews and set individual goals.
• Liaison with customers on service status and planning.
• Plan and manage IT infrastructure projects.

Skills

Interpersonal & Communication

Customer Oriented

Problem Solving

Organizational skills

Time-management skills

Education

Diploma/Bachelor's Degree in Computer Science/IT or equivalent

Tools

JIRA Service Management

Job description

Management

• Lead and manage a group of systems support engineers, with change management team, global support team, and systems administration team, giving supervision & fostering collaboration and develop professional growth.
• Understand the company's services, products, long-term strategy, and business objectives.
• Conduct performance reviews, set individual goals, and provide continuous feedback.
• Creating training programs, materials, and supplies, and arranging training sessions.
• Assist HR on hiring process for any new recruitment/replacement.
• Attend meetings and prepare reports.
• Regular sync-ups with Finance team on service contracts and updates.
• Maintain, monitor, and replace company's assets and devices to maximize their value and decision making on purchase requisition.
• Work closely with Management and Finance regarding devices cycle and updates.

Operation

• Liaison with customer on weekly and periodically based over the service status and planning.
• Prepare monthly on-call schedule for Global Support team and ensure being followed.
• Arrange staff for any ad hoc on-call schedule support team.
• Review and approve monthly on-call allowances and submit to HR.
• Prepare and compile Man-days for Planning, Estimation and Invoicing Submission for Change Management projects and tasks.
• Allocate tasks and resources effectively to ensure timely project delivery.
• Facilitate knowledge sharing and maintain team documentation.
• Design, implement, and maintain enterprise-level systems, ensuring optimal performance and scalability.
• Lead system integration projects, applying Enterprise Integration Patterns and managing workflows such as messaging, file transfers, and event-based handling.
• Oversee and perform operational tasks, including change requests, environment support, and troubleshooting for server platforms and databases.
• Plan and manage IT infrastructure projects, from requirements gathering to execution and delivery.
• Collaborate with cross-functional teams to implement tools like JIRA Service Management for streamlined operations.

Requirements

• Minimum Diploma/Advanced Diploma/Bachelor's Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent.
• Interpersonal & Communication, Customer Oriented, Presentation, Problem Solving skills.
• Initiative, independent, & self-motivated & People oriented.
• Great organizational and time-management skills.
• Minimum 2 years work experience in the related role.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following issue and bug tracking software do you have experience with?
• What's your expected monthly basic salary?
• How many years' experience do you have with change management?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a team manager?
• Which of the following programming languages are you experienced in?
• How many years of project management experience do you have?

I-Xeon Technologies is a company that provides you with state-of-the-art solutions and shared services through a team of capable professionals with the mission of delivering to our customers, innovative software solutions and outsourcing services of the competitive edge. Our solutions encompass of Enterprise Content Management and Business Process Automation that help to accelerate your business performance. Our creativity and innovations brings about various web applications that help organizations define and develop e-business strategies. We help to transform information to value add into businesses for performance and results. We aim to deliver a low-risk, high-reward solutions to all our customers. Our Professional Services, in Software Application Development & Maintenance, as well as Infrastructure Management is proven to have forge businesses to results. We help define the core competencies in a business and work side-by-side with our customers to exploit opportunities. By leveraging the existing IT infrastructure through web-enabling technologies we give companies a quicker and cheaper time to market.

Out Think. Out Do. Make a Difference!

Computer Software & Networking (11-50 employees)