Team Lead Customer Service (Mandarin Speaker)

Agensi Pekerjaan JobScoper Sdn. Bhd.; Kuala Lumpur; On-site; MYR 35,000 - 45,000; Full time

Job summary

A recruitment agency in Kuala Lumpur is seeking a Team Leader for their customer service department. You will lead a team, ensure service quality, and handle escalated issues. Candidates should have at least 1 year of relevant experience, be fluent in Mandarin and English, and be willing to work 24/7 shifts. This role offers training, allowances, and annual leave.

Benefits

Training provided

Allowance provided

Annual leave

Sick leave

Qualifications

• Minimum 1 year experience as a Team Leader in customer service.
• Fluent in Mandarin and English (written & spoken).
• Strong leadership, communication, and people management skills.

Responsibilities

• Lead, coach, and motivate a team of customer service representatives.
• Monitor performance, provide feedback, and drive continuous improvement.
• Handle escalated customer issues with professionalism.

Skills

Leadership

Communication

Mandarin fluency

English fluency

Job description

Job Responsibilities

• Lead, coach, and motivate a team of customer service representatives.
• Monitor performance, provide feedback, and drive continuous improvement.
• Handle escalated customer issues with professionalism and efficiency.
• Ensure service quality and compliance with company standards.
• Prepare performance reports and support operational planning.

Job Requirements

• Minimum 1 year experience as TL in customer service sector.
• Fluent in Mandarin and English (written & spoken).
• Strong leadership, communication, and people management skills.
• Ability to work in a fast-paced environment and handle escalations.
• Willing to work 24/7 rotational shift.

Job Benefits

• Training provided
• Allowance provided
• Annual leave and sick leave
• EPS & SOCSO