Team Assistant - Mandarin Speaking (6 Month Fixed Term Contract)

Marsh & McLennan Companies; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A global consulting firm in Kuala Lumpur is seeking a Mandarin Speaking Team Assistant for a 6-month fixed term contract. The role involves supporting Principals with calendar management, travel logistics, and daily administration tasks. Ideal candidates will have 2-3 years of experience, fluency in English and Mandarin, and strong organizational and problem-solving skills. A commitment to a hybrid work environment is emphasized, with collaboration in office and remote work opportunities.

Benefits

Hybrid work flexibility

Inclusive work environment

Qualifications

• At least 2-3 years of experience in administrative/Team Assistant roles.
• Experience in financial services or consultancy is preferred.
• High level of client service in a professional environment.

Responsibilities

• Support calendar management and travel logistics for Principals.
• Maintain CRM database with contacts and business activities.
• Manage daily administration tasks and provide team support.

Skills

Fluency in English

Fluency in Mandarin

Organizational skills

Problem-solving skills

Customer service

Tools

Microsoft Office Suite

Microsoft Dynamics

Job description

About Oliver Wyman Group

Oliver Wyman Group (OWG) delivers advisory services to clients through three operating units, each of which is a leader in its field. Oliver Wyman (www.oliverwyman.com) is the largest part. It is a top-tier global management consulting firm that combines deep industry knowledge with specialized expertise in strategy, operations, risk management, organizational transformation, and leadership development. Lippincott (www.lippincott.com) helps clients create, develop, and manage their corporate branding, identity, and image. NERA Economic Consulting (www.nera.com) advises corporations, law firms, and government entities on the economics of competition, regulation, public policy, finance, and litigation.

Visit our website for more details about Oliver Wyman Group: www.oliverwymangroup.com

Mandarin Speaking Team Assistant – 6 Month Fixed Term Contract

Job Overview

The Team Assistant (TA) is responsible for supporting Principals including but not limited to calendar management, travel logistics & administration.

Key Responsibilities

Calendar Management & Travel Arrangement

• Maintain diaries for Oliver Wyman Principals and other key stakeholders, scheduling internal and external meetings, communicating with clients and internal Partners, Consultants and Support Professional colleagues
• Coordinate complex travel including booking, flights, cars, rail tickets, hotels etc. Support visa applications when required.
• Develop understanding of Principal and key stakeholders' scheduling and travel preferences. Coordinate travel efficiently by grouping client meetings where possible ("you're in Melbourne to see XYZ Company, shall I try to set up a meeting with X Company because we haven't spoken to them for three months")

Business Development

• Maintain and update current list of contacts and business activities in CRM database
• Track and maintain sales activity/pipeline working with Executive Assistants
• Execute requested follow-up calls for client mailings/marketing events

Daily Administration

• Manage documents: printing & binding in local office when requested
• Preparation of timesheets for each assigned Principal or key stakeholder
• Expense support using iExpense

Team Support

• Provide coverage for Assistants who are out of the office to ensure seamless support to Principals/Partners
• Support broader office activities when required, helping with Happy Hours or other social activities as needed

Adhoc

• Willing to take on other adhoc duties, supporting the business and office. This may include but not limited to arranging office supplies, organizing events, including Partner visits, client forums and lunches

Experience required

• At least two to three years' experience at working in an administrative /Team Assistant position
• Experience in financial services, management consultancy and/or a professional services environment a plus
• Demonstrated high level of client service in an office or professional environment

Technical Skills

Skills and Attributes:

• Fluency in English and Mandarin required
• Proficiency working with Microsoft Office Suite
• Basic knowledge of CRM (Microsoft Dynamics) a plus
• Good judgement
• Ownership mentality
• Empathetic, courteous, positive demeanor
• Strong organizational skills with demonstrated ability to prioritize and multiple task
• Ability to work in fast-paced environment and be detail-oriented
• Resourceful and proactive
• Strong problem-solving skills and decision making capabilities
• Superior written and verbal communication skills
• Good time-management skills
• Team player who is able to work with different personalities and working styles

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.