T&T Consultant/ Senior Consultant - SAP FICO - SEA

Deloitte Consulting SEA; Kuala Lumpur; On-site; MYR 90,000 - 140,000; Full time

Job summary

A global consulting firm is looking for an AMS Support Lead with expertise in SAP S/4HANA to provide high-level solution designs. The ideal candidate should have 4-8 years of experience in SAP Finance (FICO) and be proactive in team leadership. Proficiency in Mandarin is required to effectively communicate with clients. This role involves leading discussions, resolving complex issues, and contributing to business development efforts. A bachelor's degree in IT or related field is essential. Candidates with ITIL or Project Management certifications will be preferred.

Qualifications

• 4-8 years of experience with SAP S/4HANA or SAP ECC.
• Experience in cloud or on-premise solutions.
• Ability to lead discussions and engage stakeholders.

Responsibilities

• Perform 2nd and 3rd level AMS support for escalated issues.
• Lead high-level solution design discussions.
• Support project teams in delivering applications.

Skills

SAP S/4HANA

SAP ECC

Mandarin proficiency

Agile methodology

Team leadership

Education

Bachelor's degree in information technology or related field

Tools

SAP Finance (FICO)

ITIL certification

Project Management certification (PMP, PRINCE)

Job description

Job Overview

"Deloitte" is the brand under which tens of thousands of dedicated professionals in independent firms around the world collaborate to provide audit & assurance, tax & legal, strategy, risk & transactions, technology & transformation and related services to select clients.

These firms are members of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"). Each DTTL member firm provides services in particular geographic areas and is subject to the laws and professional regulations of the country or countries in which it operates.

Responsibilities

• You may be assigned as Level 2 AMS support or Level 3 AMS support between Business/Client IT Team, partnering systems and the Application Managed Services (AMS) team. In this role, you are expected:
  • To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
  • To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
  • To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.
  • To maintain documentation according to firm standards, best practices, and standard operating procedures
  • To fully comply with and adhere to all the standard AMS process & procedures that are developed, and client's IT policies that applies.
  • To actively participate and contribute to any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client
• You may be assigned as part of a project team member to implement the application. In this role, you are expected:
  • To support the project teams in delivery of our solution applications and in development of work products that address our clients' business needs and help achieve their strategic goals.
  • To support the project teams in developing presentation materials or documentations and in coordination of communications with the client.
• You will work with diverse and talented project team members to solve problems, improve performance, and generate value for our clients across all industries
• You will uphold the firm's standards and ethos in working with fellow team members and in your interactions with the clients.
• You will be tasked to lead and/or coach Analyst and Consultant level members.
• You will support business development efforts by contributing directly to the preparation, development of proposals, presentations and publications

Your Role as a Leader

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte's success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements

• A bachelor's degree in information technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines.
• Have at least 4-8 years' experience working with the SAP S/4HANA or SAP ECC as a support team lead/member, implementation team lead/member of SAP Finance (FICO)
• Good knowledge of integration to other related modules/sub-modules to ensure ability to understand end-to-end business process and work independently to derive test data/scenarios and perform testing.
• Any experience within basic technical debugging is an added advantage.
• Having at least 3 years of experience leading a team is an added advantage.
• Have experience in delivering solutions on cloud or on-premise platforms.
• Have experience working on traditional waterfall and/or Agile delivery approach.
• Certifications in any of the above applications and/or certified in ITIL or Project Management (e.g., PMP, PRINCE, or Agile) is an added advantage.
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients
• Ability to lead and/or facilitate discussions, engage stakeholders and drive positive outcomes.
• Pro‑active, resourceful, able to rally members to collaborate and deliver tasks assigned in a timely manner.
• Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business.
• Willing to work based on clients' business workdays and office hours and on rotation basis to support any critical or high request after client's business office hours.
• Ability to travel if required, i.e. to be placed at Client's site for the project.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

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