Systems & IT Manager

Ban Seng Plastic Industries & Assembly Sdn Bhd; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading plastic manufacturing company in Selangor is seeking an experienced Information Technology & Systems Manager to oversee system administration, manage projects, and ensure network security. The ideal candidate will have extensive experience with Oracle JD Edwards, strong leadership skills, and a Bachelor's degree in IT or related field. Responsibilities include managing the ERP system and collaborating across departments to support their technology needs. This full-time position is based on-site in Selangor.

Qualifications

• Minimum 5–10 years of IT/ERP management experience.
• Strong knowledge of JDE modules.
• Experience in project management methodologies.

Responsibilities

• Oversee system administration and provide technical support.
• Manage IT projects and collaborate with departments.
• Ensure network security and optimize IT infrastructure.

Skills

Oracle JD Edwards (EnterpriseOne)

IT infrastructure management

Project management

Problem-solving

Communication

Education

Bachelor’s degree in Information Technology or Computer Science

Master’s degree (preferred)

Job description

Ban Seng Plastic Industries & Assembly Sdn Bhd – Petaling

BAN SENG Plastic Industries & Assembly Sdn Bhd has been a leader in plastics injection molding since 1996, with nearly 29 years of experience. Specializing in customized molding services, the company provides consultation and cost‑effective plastic solutions using Lean Concept principles to ensure superior quality and efficiency. BAN SENG is committed to excellence and total quality management, delivering durable and precise products. The company is dedicated to continuous improvement and offers a range of services from design to large‑scale production, making it a trusted outsourcing partner for plastics manufacturing needs.

Role Description

This is a full‑time, on‑site role located in Selangor, Shah Alam for an Information Technology & Systems Manager. The Information Technology & Systems Manager will be responsible for overseeing system administration, providing technical support, troubleshooting, and ensuring network security. Additional responsibilities include optimizing IT infrastructure, managing IT projects, and collaborating with various departments to support their technology needs.

Key Responsibilities

• Ownership of the JD Edwards ERP system across all business functions (Finance, Supply Chain, Manufacturing, HR, Marketing, Procurement, etc.).
• System configuration, administration, and upgrades – ensuring JDE remains current, stable, and aligned with evolving business needs.
• End‑to‑end process mapping – analysing and optimising workflows within JDE to ensure maximum efficiency.
• Module expertise – act as subject matter expert for core JDE modules, providing guidance and support to business users.
• User access & security – ensure proper role‑based access controls and compliance with IT audit requirements.
• Data integrity & reporting – maintain data accuracy, develop dashboards, and enable business intelligence through JDE reporting tools.
• Troubleshooting & problem resolution – lead resolution of system issues, liaise with Oracle support, and coordinate fixes/patches.
• Integration management – oversee JDE integration with other applications (CRM, WMS, HR systems, 3rd party logistics, banking interfaces, etc.).
• ERP training & adoption – develop training materials, conduct workshops, and ensure smooth onboarding for new users.
• IT Infrastructure & Systems – oversee network, servers, databases, and cloud environments to ensure high availability and performance.
• System security, backups, disaster recovery, & business continuity planning – manage secure operations and resilience.
• Compliance – maintain adherence to data protection, cybersecurity, and regulatory requirements.
• Technology evaluation – evaluate and recommend new technologies, system upgrades, and digital transformation initiatives.
• Project & Change Management – lead ERP‑related projects such as system upgrades, module rollouts, and process automation.
• Project planning – develop project plans, budgets, and timelines; monitor progress and ensure successful delivery.
• Stakeholder coordination – gather requirements, prioritise enhancements, and align IT strategy with business objectives.
• Vendor management – manage relationships with Oracle, system integrators, and consultants to ensure quality and cost‑effective services.
• Change management & continuous improvement – champion smooth adoption of new processes and technologies.
• Team leadership – lead and mentor a team of support staff.
• Policy definition – define IT policies, standard operating procedures, and best practices.
• Escalation support – provide Tier 2/3 escalation support for ERP and IT‑related issues.
• Customer‑service culture – build a culture of accountability and proactive problem‑solving.

Qualifications & Skills

• Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s degree preferred).
• Minimum 5–10 years of IT/ERP management experience, with at least 5 years of hands‑on expertise in Oracle JD Edwards (EnterpriseOne preferred).
• Strong knowledge of JDE modules (Finance, Distribution, Manufacturing, Procurement, HR, etc.).
• Proven track record in ERP implementations, upgrades, and process improvements.
• Solid understanding of IT infrastructure, database management, and system integrations.
• Experience in project management methodologies (Agile, Waterfall, PMP/Prince2 certification a plus).
• Strong analytical, problem‑solving, and leadership skills.
• Excellent communication skills with the ability to bridge between technical teams and business stakeholders.

Key Performance Indicators (KPIs)

• ERP uptime & stability (99%+ availability).
• Resolution time for ERP/system incidents.
• User satisfaction & adoption rates across JDE modules.
• On‑time, on‑budget delivery of IT/ERP projects.
• Compliance with IT audit, data security, and regulatory standards.