Systems Engineer (Windows, AD, Patching)

Unison Consulting Pte Ltd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading IT service provider in Malaysia is looking for an IT Support Specialist to ensure the smooth operation of its internal IT systems and infrastructure. The role involves troubleshooting hardware, supporting internal applications, and managing IT assets. The ideal candidate will have a background in Computer Science and demonstrate strong skills in desktop and network support. Benefits include medical insurance and leave entitlements.

Benefits

Medical insurance

12 days annual leave

12 days medical leave

Public holidays as applicable

Qualifications

• Degree in Computer Science or related field preferred.
• Strong foundations in desktop support.
• Proficiency in Microsoft Office Suite required.

Responsibilities

• Maintain and support internal IT systems and infrastructure.
• Handle hardware failures and provide troubleshooting support.
• Manage IT asset inventory and procurement from suppliers.

Skills

Desktop support

Network troubleshooting

Communication skills

IT service management

Eagerness to learn new technologies

Education

Bachelor's degree in Computer Science or equivalent

Tools

Microsoft Office Suite

Windows Active Directory

Job description

Responsible for maintaining the normal operation of the company's internal IT systems and infrastructure;

Handle hardware failures such as client network, telephone lines, printers, etc.;

Maintain and support internal client application systems;

Respond promptly to customer requirements, including installation and troubleshooting of client batch processing software;

Perform on-site wiring and liaise with external suppliers as necessary;

If required, set up and maintain security systems, power distribution, air conditioning, and environmental monitoring in relevant rooms;

Provide remote support for users in Southeast Asian regions such as Indonesia, based at headquarters in Malaysia;

Manage IT asset inventory;

Qualifications include a major in Computer Science or related fields, such as HNC/HND or Bachelor's degree, or equivalent experience;

Strong foundation in high-capacity, fast-paced desktop support;

Basic network troubleshooting skills; CCNA knowledge is preferred;

Familiarity with security system rooms, power distribution, air conditioning, environmental monitoring, and eagerness to learn new technologies in these areas;

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Project, Visio);

Knowledge of Windows Active Directory, Windows and Mac systems, mobile system configuration, and maintenance;

Excellent communication skills, passionate about new technologies, and up-to-date with latest trends and solutions;

Experience in procurement and management of external suppliers; familiar with IT service management processes and ITSM systems; proficiency in Mandarin for communication with Shanghai headquarters;

Salary range: MYR 3,000 - 5,000 per month;

Benefits include medical insurance, 12 days annual leave, 12 days medical leave, plus public holidays as applicable.