System Engineer (New Relic) - WFH(EMEA) - ID: 686451

PERSOL; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

A leading services firm in Kuala Lumpur is seeking a System Engineer to safeguard customer data integrity within SaaS services. This critical role includes 24/7 monitoring, incident management, and performance tuning. Required qualifications include an IT-related qualification and experience with Linux servers and SQL databases. Strong analytical skills and knowledge of scripting languages are essential. Join us to ensure high performance and reliability in our production services.

Qualifications

• Information Technology-related qualification or equivalent work experience.
• Experience with Basic Linux server basics.
• Experience with SQL Database.
• Experience with ITIL incident and problem management procedures.
• Strong analytical and problem-solving skills required.
• Knowledge of scripting languages such as Python, Bash, Shell or PowerShell.
• Experience in using Monitoring tools like New Relic and Logz.io.

Responsibilities

• Continuously monitor the performance and capacity of Server.
• Provide Tier II/III support for system incidents.
• Proactively identify bottlenecks and performance issues.
• Ensure all system activities comply with established protocols.
• Maintain documentation of system configurations and procedures.
• Respond to server alerts and handle tickets in JIRA.

Skills

Linux server

SQL Database

Python

Bash

Shell

PowerShell

New Relic

Logz.io

Analytical skills

Problem-solving skills

Education

Information Technology-related qualification or equivalent work experience

Job description

The System Engineer will be a critical member of the Production Services Team, responsible for safeguarding the processing integrity and timeliness of customer data hosted in our SaaS services. This role includes 24/7/365 on-call duties and focuses on monitoring, performance, and capacity issues, as well as remediating production-related issues to meet the team's Service Level Agreements (SLAs).

Key Responsibilities

• System Monitoring / Production support: Continuously monitor the performance and capacity of Server, ensuring the integrity and timeliness of data processing.

• Incident Management: Participate in an on-call rotation, providing Tier II/III support related to system incidents, including diagnosing, troubleshooting, and remediating issues.

• Performance Tuning: Proactively identify bottlenecks and performance issues, taking appropriate actions working with R&D and other stakeholders.

• Data Integrity: Ensure that all system activities and processes comply with established protocols, safeguarding data integrity and confidentiality.

• Documentation: Maintain documentation of all system configurations, updates, and procedures for both internal team and compliance purposes.

• Customer Support: Response to server alert and handle tickets in JIRA.

Required Experience

• Information Technology-related qualification or equivalent work experience.

• Experience with Linux server (Basic).

• Experience with SQL Database.

• Experience of working with IT Service Management procedures such as ITIL incident, problem, and request management.

• Strong analytical and problem-solving skills.

• Knowledge of scripting languages such as Python, Bash, Shell or PowerShell.

• Experience in using Monitoring tools such as New Relic and Logz.io.