System Analyst

Upscale Sdn Bhd; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A technology services company in Kuala Lumpur is seeking an experienced System Analyst to lead requirement-gathering sessions and analyze data-driven workflows. The ideal candidate should have over 5 years of experience in system analysis, with strong skills in documenting processes and producing technical specifications. Experience with government projects and data management systems is a significant advantage. This position offers a chance to work collaboratively with UI/UX and technical teams to ensure effective solution implementation.

Qualifications

• 5+ years of experience in System Analysis.
• Experience in data management systems and analytics platforms.
• Familiar with REST APIs and backend-frontend interaction.

Responsibilities

• Lead requirement-gathering sessions with stakeholders.
• Analyse and document business processes and workflows.
• Prepare detailed Business Requirements and Functional Requirements.

Skills

System Analysis

Data Management Systems

Analytics Platforms

Workflow Understanding

REST APIs

Education

Degree in IT/Computer Science or equivalent

Job description

Responsibilities

• Lead requirement-gathering sessions with business users and technical teams.
• Analyse and document business processes involving data-driven workflows, dashboards, monitoring systems, or multi-source data environments.
• Prepare detailed Business Requirements, Functional Requirements, and System Requirements Specifications.
• Map complex AS-IS and TO-BE workflows, especially involving:
  • multi-department operations
  • sensor/telemetry data
  • data collection processing display flows
  • alerting/notification logic

• Work with UI/UX and technical teams to validate system behaviour and design feasibility.
• Clarify backend logic, integration points, data structures, and system interactions.
• Prepare UML diagrams (Use Cases, Sequence, Activity) to represent system flows.
• Collaborate with developers during design reviews, ensuring requirements are implementable.
• Serve as a liaison for stakeholders (including public-sector or large organisational users).
• Support change management, requirement traceability, and documentation versioning.

Requirements

• 5+ years experience in System Analysis.
• Experience in data management systems, analytics platforms, monitoring systems, or applications involving large datasets.
• Experience working with government agencies or public‑sector projects is a strong advantage.
• Strong understanding of system behaviour, workflows, data flows, and functional logic.
• Familiar with REST APIs, JSON structures, integration mapping, and backend‑frontend interaction.
• Able to produce clear diagrams, well-structured documentation, and technical specifications.
• Degree in IT/Computer Science or equivalent.