Surveillance Platform Lead & Production Support Architect

RBC; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A major North American bank in Kuala Lumpur is seeking a Production Support Specialist to enhance the operational stability of their communication surveillance systems. This role focuses on improving platform efficiency through automation, stakeholder collaboration, and risk management. Ideal candidates will possess strong ITIL principles, proficiency in various scripting languages, and experience with application monitoring tools. The position offers competitive compensation and opportunities for professional development.

Benefits

Comprehensive Total Rewards Program

World-class training program

Flexible work/life balance options

Qualifications

• Experience with communication/surveillance systems.
• Strong understanding of ITIL principles.
• Ability to automate manual processes.

Responsibilities

• Support production surveillance platform.
• Collaborate on agile development initiatives.
• Drive project momentum and benefits realization.

Skills

ITIL Incident Management

Proficiency with RHEL

Scripting in Perl

Container orchestration with Docker

Application monitoring

Analytical thinking

Stakeholder management

Tools

JIRA

Confluence

AppDynamics

MS SQL

Kubernetes

Job description

A major North American bank in Kuala Lumpur is seeking a Production Support Specialist to enhance the operational stability of their communication surveillance systems. This role focuses on improving platform efficiency through automation, stakeholder collaboration, and risk management. Ideal candidates will possess strong ITIL principles, proficiency in various scripting languages, and experience with application monitoring tools. The position offers competitive compensation and opportunities for professional development.