Supervisor (Ipoh, Perak)

TipTopJob.com Malaysia; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A retail company in Kuala Lumpur is seeking a Retail Supervisor to lead a team of associates in achieving store sales targets. This role involves managing stock, ensuring exceptional customer service, and adhering to operational policies. The ideal candidate should have at least 3 years of supervisory experience, preferably within the apparel or FMCG sectors. This position offers an opportunity to inspire and drive a team towards commercial success in a dynamic retail environment.

Qualifications

• Minimum 3 years’ experience as a supervisor or store-in-charge.
• Preferably experience in apparel/fashion/FW or FMCG retail.

Responsibilities

• Lead a team of retail associates to achieve store sales targets.
• Manage stock effectively to maximize sales and minimize shrinkage.
• Ensure exceptional customer service through role modeling.
• Adhere to operational policies and procedures.

Skills

Leadership

Customer Service

Sales Acumen

Team Collaboration

Job description

Lead a team of retail associates by example and achieve store sales target by:

• Diligently executing store operations with a special focus on selected functional areas.
• Providing support and feedback to retail professionals.
• Passionately inspiring consumer loyalty to the brand through direct/indirect active selling.

Accountabilities:

Sales & Business Acumen

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them.
• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success.
• Manage and supervise the staff in the stores to achieve sales target.
• Lead the store personnel to implement and adhere to the retail management standards to level of excellence.
• Maintain an effective stock management system to maximize sales and profitability and minimize shrinkage.
• Implement seasonal/quarterly merchandise launch and in-store marketing promotion.

Customer Service

• Be a role model for customer service and meeting or exceeding customers’ expectations.
• Share your customer service experience and train selected team members to fine-tune their service skills.
• Be a resource for Retail Professionals in dealing with complex customer service situations and lead store personnel to consistently deliver excellent customer service by ensuring a good management presence on the selling floor always.

Brand and Products

• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values.
• Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers.
• Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable).

Operations and Processes

• Adhere to all established policies and procedures.
• Execute and maintain established Visual Merchandising and In-Store Communication standards.
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor.
• Conduct stock check and manage fitting room or stock room.
• Complete cash register transactions quickly and accurately.
• To keep the store environment clean, neat and tidy.
• To replenish merchandise, conduct stock check and manage fitting room or stock room.
• Minimize loss in both, the stockroom and the sales floor.
• Perform all store operations in a safe, effective and efficient manner.

Teamwork and Leadership

• Collaborate productively and respectfully with team members.
• Make yourself available to support other team members when needed.
• Complete all applicable training programs and effectively apply the learning on the job.
• Seek coaching and learning opportunities to continually improve your performance.

Professional Background/ Experience

• Functional: Minimum 3 years’ experience as a supervisor or store-in-charge
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail

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