Supervisor, Cash Processing

RBC; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global bank specializing in asset services seeks a candidate for their processing center in Kuala Lumpur, Malaysia. The role involves managing cash payments processing, improving service efficiency, and leading a team to meet operational goals. The ideal applicant has strong communication skills, knowledge of payment systems, and experience in cash project management. This position offers opportunities for personal development within a diverse banking environment.

Benefits

Comprehensive Total Rewards Program

Performance-based bonuses

World-class training program in financial services

Collaborative dynamic culture

Qualifications

• Good written and verbal communication skills.
• Ability to use initiative.
• Excellent attention to detail.
• Good interpersonal skills and networking abilities with sub-custodians and internal departments.
• Strong knowledge in SWIFT MT and MX messages.
• Experience in managing Cash related projects.

Responsibilities

• Works closely with the manager to achieve department and organization goals.
• Accountable for production accuracy of Cash Payments Processing.
• Evaluates productivity performance and produces daily/monthly MI reporting.
• Ensures process controls and risk mitigation.
• Manage team efficiency and productivity to meet all metrics.

Skills

Active Learning

Adaptability

Customer Service

Decision Making

Interpersonal Relationship Management

Operational Delivery

Process Improvements

Quality Management

Time Management

Tools

Milvus system

Job description

Job Description

What is the opportunity?

Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and time again for our financial strength, market leadership and philanthropic work.

Our client has a processing centre of operational excellence supporting 10 countries across three geographical time zones employing a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of their global operations, improve service quality via their ‘centres of excellence’ and to implement/leverage standardised processes globally.

RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 11 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 22/7 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.

Working Hours

3pm-12am / 4pm-1am

Region

Europe

What will you do?

• Works closely with manager of department to achieve department and organization goals.
• To fully support the BAU demands for the Clients and the Business across UK & Canada regions.
• Accountable for production accuracy of Cash Payments Processing.
• Evaluates productivity performance and regularly reviews and produces daily/monthly MI reporting.
• Constantly seeking opportunity to increase production accuracy.
• Ensures the process is controlled and risk is mitigated, and automated as much as possible.
• Action oriented – exhibits drive, motivation, communication and decision-making skills.
• Displays leadership and demonstrates ability to adapt to changes
• Identifying and encourage process improvement ideas.
• Manage the efficiency and productivity of the team to ensure all metrics are submitted/maintained in an accurate and timely manner.
• Achieve all SLA’s that have been agreed
• Analyze and Interpret Management Information.
• Deputize for Senior Manager where appropriate
• Implementation of development plans for all direct reports
• Initiation of disciplinary procedures for direct reports as appropriate
• Review, action and control of Operational Events as directed by Global policy
• Effective management and authorization of overtime

What do you need to succeed?

Must-have

• Good written and verbal communication skills.
• Ability to use initiative.
• Excellent attention to detail.
• Good interpersonal skills and networking abilities with sub-custodians and internal departments.
• Ability to work as part of a team or alone to achieve collective goals
• Good organisation skills and ability to prioritise workloads to meet tight deadlines.
• Be able to work under pressure.
• Strong knowledge in SWIFT MT and MX messages.
• Understand structed data requirement, CBPR+ guidelines, and payment market practices.
• Experience in managing Cash related projects.

Nice-to-have

• Must possess a thorough and methodical approach to the accurate processing of payments.
• In depth knowledge and experience of cash payment.
• Milvus system knowledge

What’s in it for you?

Our client thrive on the challenge to be their best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. Our client care about each other, reaching their potential, making a difference to their communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Job Skills

Active Learning, Adaptability, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Quality Management, Time Management

Additional Job Details

Address: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City: Putrajaya

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Contract (Fixed Term)

Pay Type: Salaried

Posted Date: 2025-12-22

Application Deadline: 2026-01-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.