Supervisor / Assistant Store Manager - Bath and Body Works (KLIA)

Valiram (Retail); Sepang; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading luxury retail brand in Malaysia, is seeking a Supervisor/Assistant Store Manager for Bath and Body Works at KLIA. You will drive sales, maintain high service standards, manage inventory, and lead a team to ensure compliance with brand guidelines. Ideal candidates have 4-5 years of retail experience, including supervisory roles. Enjoy competitive pay, skill development, and employee discounts in a vibrant work environment.

Benefits

Comprehensive training programs

Employee discount up to 30%

Ample parking spaces

Qualifications

• Minimum 4-5 years of total retail experience with a minimum of 1 year in a supervisory role.
• Ability to communicate, influence and negotiate effectively with all leadership levels.
• Proven organisational skills with the ability to manage multiple demands.

Responsibilities

• Drive sales to hit targets and manage store performance.
• Conduct daily briefings on customer service and sales performance.
• Manage inventory and minimize stock losses.

Skills

Sales Target Achievement

Customer Service

Inventory Management

Staff Supervision

Education

SPM/Diploma in related field

Job description

Supervisor / Assistant Store Manager - Bath and Body Works (KLIA)

Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specializing in the textile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail specialist with presence in Malaysia, Singapore, Indonesia, Australia, Thailand, Hong Kong, Macau, Vietnam and the Philippines.

Operating more than 500 stores, a number which continues to grow, the group represents in excess of 200 brands across various categories, from fashion and accessories, timepieces and jewelry, perfume and cosmetics to confectionery and dining concepts.

Learn more about us at www.valiram.com

Beauty (Victoria’s Secret, Bath & Body Works, Rituals, Molton Brown)

Fashion (Michael Kors, Steve Madden, Tory Burch, Chloe, MLB Korea, Giuseppe Zanotti, Charles & Keith, Pedro etc)

Accessories (Swarovski, Mont Blanc)

Travel Retail (Hermes, Bvlgari, The Flying Emporium, Coach, Polo Ralph Lauren, Lacoste, Beaute Love, Ion Gizmos, Candy Party, Wear + When, Tumi, Ion Gizmos)

About the Brand:

Bath and Body Works is your go-to place for gifts & goodies that surprise & delight. From fresh fragrances to soothing skin care, we make finding your perfect something special a happy-memory-making experience. For more than 25 years, customers have looked to Bath & Body Works for quality, on-trend products and the newest, freshest fragrances. Today, these fragrant products can be purchased at more than 1,800 Bath & Body Works and White Barn retail locations worldwide.

Key Responsibility Areas:

Drive the Sales

Work to hit individual sales target whilst assisting Store Manager to reach the store sale, profit and target.

Maintain a tight control on discounting and giveaways/ discontinued products

Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for deposit, and prepares sales reports

Achieve High Service Standards

Conduct daily briefings to the floor staff on customer service, month to date sales, grooming and highlights of the day.

Keep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience to customers.

Provide exemplary customer services to floor staff and ensure customers’ complaints are handled tactfully in a professional manner with proper follow-up.

Ensure team is compliant with Brand standards, company SOP and the Code of Business Conduct.

Maintain Best Retail Standards

Perform and supervise store opening and closing procedures and to ensure the process is in compliance with company SOPs.

Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.

Ensure visual merchandising are implemented efficiently.

Be vigilant and practice regular checks on staff movements during operating hours.

Inventory Integrity

Working together with Managers to manage inventory and minimize stock losses

Conduct daily, monthly stock count with the floor staff.

Resolve discrepancies within 2-3 days and report all findings to Manager

Monitor and coordinate receiving of merchandise and price tagging according to operation procedures

Leadership

Assist the Managers in monitoring staff tardiness record on a regular basis

Allocates and schedules work within the floor area in absence of Managers, ensuring that all floor requirements are covered during operating hours;

To oversee the roster management during the absence of Managers

Reporting

Update CRC store compilation in database on frequent basis.

Responsible for all stock control documentation. Ensure timely and accurate submission.

To support in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner

Any Ad Hoc reporting as required by the Managers.

Personal Development

To have and maintain at all times competent product knowledge.

Complete E‑Learning Modules on timely manner.

Key Requirements:

Minimum 4-5 years of total retail experience with a minimum of 1 year in a supervisory role.

SPM/Diploma (desirable) in related field or equivalent experience

Ability to communicate, influence and negotiate effectively with all levels of leadership.

Proven organisational skills – able to manage multiple demands with competing priorities and allocate time effectively.

Ability to analyse situations and resolve issues with innovation and creativity.

Required to work on retail shift work, weekends, and Public Holidays (shift hours: 6am - 3pm, 10am - 7pm & 3pm - 12am)

Willing to work in Kuala Lumpur International Airport (KLIA).

Why Work for us?

We're more than just a job; we're a place where you can develop your skills, collaborate with a fantastic team, and have fun along the way! Here's why you'll love working with us:

Level Up Your Career:

Upskill at Your Pace: Our comprehensive online training platform offers courses in communication, leadership, Excel, and more – investing in your growth.

Proven Development Track: Last year alone, we conducted over 70,000 hours of training and empowered 65% of our employees to develop their skills and competencies, paving the way to career growth and advancement.

Engaged & Connected: We host numerous employee engagement activities like V‑Club to build connections and a strong sense of community.

Celebrate Together: We value cultural traditions and celebrate major national festivals with the whole team!

Express Yourself: Enjoy the freedom of a fashionable dress code.

At our HQ Office you can enjoy:

Convenient & Delicious: Enjoy the perk of an in‑house cafe serving delicious meals at subsidized prices, so you can fuel your day without breaking the bank.

Effortless Travel: Our office is conveniently located within a 10‑minute walk from public transportation, making your commute a breeze.

Parking Made Easy: Need to drive? No worries! We offer ample parking in nearby locations.

Shop Like an Insider: Employees can enjoy staff purchase discounts up to 30% for all the brands we cover, as well as friends & family sales annually.

Life Balance & Support: We offer a comprehensive benefits package including

Birthday Leave, Hospitalization Leave, Study Leave, Calamity Leave, Compassionate Leave, Maternity/Paternity Leave, to support you throughout life's stage.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .