Supervisor

Alpro Pharmacy; Pahang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail pharmacy in Malaysia is seeking a candidate to oversee day-to-day operations and conduct training for new team members. The ideal applicant should have at least 3 years of supervisory experience in retail, preferably within a pharmacy. Strong organizational skills and the ability to deliver excellent customer service are essential. This location also supports the Branch Manager in achieving operational goals and enhancing the customer experience.

Qualifications

• Minimum 3 years of supervisory experience in retail, pharmacy experience is an advantage.
• Must be skilled in handling difficult customer situations professionally.
• Computer literate and capable of using retail systems.

Responsibilities

• Oversee day-to-day outlet operations with responsibility.
• Conduct training and coaching for new team members.
• Assist in staff scheduling and performance appraisal processes.

Skills

Organizational skills

People management

Customer service

Sales analysis

Education

Bachelor’s Degree or Diploma

Job description

Job Responsibilities

• Oversee day-to-day outlet operations with responsibility and reliability
• Conduct on-the-job training and coaching for new team members
• Assist in staff scheduling, rostering, and performance appraisal processes
• Display strong product knowledge and deliver excellent customer service
• Monitor merchandise performance and provide feedback to Buyers and Managers
• Recommend ideas to improve customer experience and business outcomes
• Prepare and coordinate stock take exercises
• Support the Branch Manager in achieving outlet goals and operational excellence

Job Requirements

• Bachelor’s Degree, Diploma, or equivalent in any field
• Minimum 3 years of supervisory experience in retail (pharmacy experience is an added advantage)
• Strong organizational and people management skills
• Computer literate and capable of using retail systems
• Able to analyse sales trends and drive team performance
• Skilled in handling difficult customer situations professionally
• Willing to work retail hours, including shifts and weekends
• Proficient in English (spoken and written) is an advantage
• Demonstrates leadership qualities and team accountability