Supervisor

BEUTEA; Genting Highlands; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading food and beverage company in Malaysia is seeking a dedicated and responsible outlet supervisor to oversee operations and ensure high standards of service. The role includes managing staff, ensuring cleanliness and proper procedures, and handling customer interactions. Candidates should possess a minimum SPM qualification, be able to work shifts, and ideally have fresh experience in retail or F&B. Benefits include staff discounts and performance bonuses.

Benefits

Staff Discount

Training Provided

Performance Bonus

Qualifications

• Able to work shifts, weekends, and public holidays.
• Strong sense of responsibility and a positive attitude.
• Fresh and relevant experience in retail or food and beverage preferred.

Responsibilities

• Ensure staff follow the standard of procedure when preparing food and drink.
• Oversee and supervise outlet operations.
• Handle customer inquiries, orders, feedback, and complaints courteously.
• Assist in staff management and training.
• Ensure cleanliness of all outlet.

Skills

Good communication

Interpersonal skills

People-management skills

Team-coaching skills

Education

Minimum SPM or equivalent qualification

Job description

Requirements

• Minimum SPM or equivalent qualification.
• Able to work shifts, weekends, and public holidays.
• Positive attitude, willingness to learn, and strong sense of responsibility.
• Responsible, punctual, and a good team player.
• Good communication and interpersonal skills.
• Strong people-management and team-coaching skills.
• Fresh and relevant experience in retail, food and beverage restaurant will be preferred.
• Possess valid Typhoid Injection Certificate and Food Handling Course Certificate (or willing to obtain upon hiring).

Responsibilities

• Ensure staff follow the standard of procedure when preparing food and drink.
• Ensure the cleanliness of all outlet.
• Responsible for monitoring stock balance, product freshness, ensure products are within expiry dates, and assist with stock ordering.
• Properly handle, clean, and maintain all machines and equipment in good working condition.
• Serve customer politely, professionally, and with respect at all times.
• Handle customer inquiries, orders, feedback, and complaints courteously and efficiently to ensure a positive shopping experience.
• Accurately perform all cashier transactions and may be required to handle daily bank-in in accordance with company procedures.
• Oversee and supervise outlet operations.
• Assist in staff management, including duty roster arrangement, recruitment, and training of new staff.
• Support and supervise all promotion-related activities.
• Other duties as assigned by manager.

Benefits

• Staff Discount
• Training Provided
• Performance Bonus