Strategic Service Delivery & Contracts Manager

FUJIFILM; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading global technology company in Malaysia is seeking an experienced Account Implementation and Service Delivery Specialist to manage customer relationships and contract services. You will oversee the execution of service delivery strategies, ensure compliance with Service Level Agreements, and facilitate ongoing training. Ideal candidates will have strong negotiation skills, experience in account management, and a commitment to customer satisfaction. This role is pivotal to the company's operations and aims to enhance service quality.

Benefits

Competitive salary

Training and development opportunities

Health benefits

Qualifications

• Strong experience in account implementation and service delivery.
• Excellent communication and interpersonal skills for relationship management.
• Proven ability to manage contracts and negotiate terms effectively.

Responsibilities

• Participate in account implementation strategies and service content.
• Manage Service Level Agreements and ensure achievement of objectives.
• Conduct monthly/quarterly Account reviews and identify business opportunities.

Skills

Account management

Customer relations

Service Level Agreement management

Contract negotiation

Training and development

Education

Bachelor's degree in Business Administration or related field

Job description

A leading global technology company in Malaysia is seeking an experienced Account Implementation and Service Delivery Specialist to manage customer relationships and contract services. You will oversee the execution of service delivery strategies, ensure compliance with Service Level Agreements, and facilitate ongoing training. Ideal candidates will have strong negotiation skills, experience in account management, and a commitment to customer satisfaction. This role is pivotal to the company's operations and aims to enhance service quality.