Strategic Key Account Manager, Mid‑Market (Telecom)

U Mobile; West Coast Division; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading telecommunications provider in Malaysia is seeking a results-driven Account Manager to manage key client relationships. In this role, you will be the primary point of contact, ensuring customer satisfaction while identifying growth opportunities. The ideal candidate has a Diploma or higher and experience in account management, particularly in the telecom sector. You will need strong communication and negotiation skills, alongside proficiency in CRM tools and Microsoft Office. Join us to help drive revenue growth and customer success.

Benefits

Comprehensive medical, dental, optical, and insurance benefits

Flexi working hours arrangements

Staff Line & Device Subsidy

Child Parental Care Leave

Special employee discounts for selected F&B Brands

Qualifications

• Proven experience in account management, preferably in telecommunications or tech-related industries.
• Strong understanding of telecom services such as mobile and broadband.
• Ability to manage multiple accounts effectively.

Responsibilities

• Develop and maintain strong, long-term relationships with telecom clients.
• Understand client needs and tailor telecom solutions accordingly.
• Collaborate with internal teams to ensure seamless service delivery.

Skills

Account Management

Excellent Communication

Negotiation Skills

Proficiency in CRM tools

Analytical Skills

Education

Diploma or Higher Diploma, preferably Bachelor's degree in Business or Communications

Tools

Microsoft Office Suite

Job description

A leading telecommunications provider in Malaysia is seeking a results-driven Account Manager to manage key client relationships. In this role, you will be the primary point of contact, ensuring customer satisfaction while identifying growth opportunities. The ideal candidate has a Diploma or higher and experience in account management, particularly in the telecom sector. You will need strong communication and negotiation skills, alongside proficiency in CRM tools and Microsoft Office. Join us to help drive revenue growth and customer success.