Strategic IT Service Management Leader

AIA Hong Kong; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading insurance company is seeking a Senior Manager – IT Service Management in Kuala Lumpur. This role focuses on ensuring smooth operation of incident, problem, and change management processes, driving continuous improvement in service delivery. Candidates must have over 8 years of relevant experience and strong leadership skills. The position offers a dynamic environment and opportunities for professional growth.

Qualifications

• 8+ years of relevant experience in managing large enterprise technology IPC.
• Excellent understanding and proven experience in ITSM implementation in a multi-site environment.
• Proven experience plus qualification in ITIL.

Responsibilities

• Lead and manage the Incident Management process.
• Coordinate & manage rapid and effective response to incidents.
• Lead and manage the Change Management process.

Skills

Incident Management

Problem Management

Change Management

Leadership

Communication

Analytical Skills

Stakeholder Engagement

Education

ITIL Certification

COBIT Certification

Prince2 Certification

Job description

A leading insurance company is seeking a Senior Manager – IT Service Management in Kuala Lumpur. This role focuses on ensuring smooth operation of incident, problem, and change management processes, driving continuous improvement in service delivery. Candidates must have over 8 years of relevant experience and strong leadership skills. The position offers a dynamic environment and opportunities for professional growth.