Strategic Client Success and Renewal Lead

Upscale Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in client relationship management based in Kuala Lumpur is seeking an individual to serve as the main point of contact for corporate clients. The successful applicant will monitor campaign progress, engage with clients on renewals, and must have excellent communication skills in Cantonese, Mandarin, and English. Proficiency in Microsoft Office applications is essential, and knowledge of Salesforce and Tableau would be advantageous. This role offers opportunities for career advancement in a collaborative environment.

Qualifications

• Excellent command of Cantonese and Mandarin to liaise with overseas consumers.
• Proficiency in English for clear communication.
• Knowledge in all Microsoft Office applications.

Responsibilities

• Serve as the main point of contact for clients, ensuring timely communication.
• Monitor and report campaign progress with detailed updates.
• Engage with consumers to discuss renewal opportunities.

Skills

Excellent command of Cantonese

Excellent command of Mandarin

Proficiency in English

Excellent communication skills

Knowledge in Microsoft Office Suite

Education

Degree/Diploma in a business-related field

Tools

Salesforce

Tableau

Microsoft PowerPoint

Microsoft Excel

Job description

A leading company in client relationship management based in Kuala Lumpur is seeking an individual to serve as the main point of contact for corporate clients. The successful applicant will monitor campaign progress, engage with clients on renewals, and must have excellent communication skills in Cantonese, Mandarin, and English. Proficiency in Microsoft Office applications is essential, and knowledge of Salesforce and Tableau would be advantageous. This role offers opportunities for career advancement in a collaborative environment.