Strategic Client Onboarding Lead

Citi; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading global financial services company is seeking an experienced Assistant Vice President, Client Onboarding in Kuala Lumpur. The role requires a seasoned professional with 5-8 years of experience in documentation review and account maintenance, excellent communication skills, and project management expertise. Responsibilities include managing account openings, customer interactions, and ensuring compliance with financial services regulations. The ideal candidate should possess strong analytical, coaching, and problem-solving skills.

Qualifications

• 5-8 years of experience in documentation review and account maintenance.
• Good interpersonal communication skills with internal and external partners.
• Strong project management skills including financial cost management.
• Ability to interact confidently with senior management and regulators.
• Proficient knowledge of English (written and spoken).

Responsibilities

• Manage customer interaction and account opening functions.
• Ensure timely delivery of account opening requirements.
• Handle complex issues affecting the account management process.
• Encourage cross-functional training for staff.
• Monitor customer satisfaction and service levels.

Skills

Documentation review

Interpersonal communication

Project management

Multi-tasking

Coaching and development

Education

Bachelor’s/University degree or equivalent experience

Job description

A leading global financial services company is seeking an experienced Assistant Vice President, Client Onboarding in Kuala Lumpur. The role requires a seasoned professional with 5-8 years of experience in documentation review and account maintenance, excellent communication skills, and project management expertise. Responsibilities include managing account openings, customer interactions, and ensuring compliance with financial services regulations. The ideal candidate should possess strong analytical, coaching, and problem-solving skills.