Store Operations & Customer Experience Leader

Maxis; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company in Kuching is seeking an Executive for its Maxis Center. The role involves driving operational excellence and ensuring a superior customer experience in the retail environment. The ideal candidate has a diploma or degree, at least 4-5 years of experience in telecommunications or retail, and possesses strong analytical and communication skills. This position offers opportunities for career growth in a dynamic and supportive environment.

Qualifications

• 4-5 years of experience in telecommunications or retail preferred.
• Proficient in Microsoft Office tools.
• Excellent communication in English.
• Passionate about sales and customer-oriented.

Responsibilities

• Drive operational excellence and enhance customer journey.
• Manage sales performance and in-store customer experience.
• Lead and develop team for high operational standards.
• Ensure compliance with standard policies.

Skills

Communication skills

Customer service

Sales strategies

Analytical skills

Education

Professional Certificate / Diploma / Degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A leading telecommunications company in Kuching is seeking an Executive for its Maxis Center. The role involves driving operational excellence and ensuring a superior customer experience in the retail environment. The ideal candidate has a diploma or degree, at least 4-5 years of experience in telecommunications or retail, and possesses strong analytical and communication skills. This position offers opportunities for career growth in a dynamic and supportive environment.