Store Manager (Selangor)

MAP Active; Selangor; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading retail company in Malaysia is seeking a Store Manager / Assistant Store Manager to drive sales and maintain high customer service standards. The ideal candidate will have at least 3 years of experience in a similar customer-facing role, demonstrating leadership abilities and effective communication skills. Responsibilities include ensuring store operations run smoothly, training team members, and fostering a positive shopping environment. Evening and weekend availability is expected, along with strong sales motivation.

Qualifications

• Demonstrated leadership ability in similar position with at least 3 years of experience in a customer-facing sales setting.
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis.
• Ability to communicate with customers and other associates, in person or by phone or email.

Responsibilities

• Drive sales through execution of customer service standards.
• Assist in recruiting and training the best candidates.
• Ensure proper store appearance and conduct safety checks.

Skills

Customer engagement

Sales achievement

Leadership

Interpersonal communication

Problem analysis

Job description

MAP Active Malaysia are looking for a Store Manager / Assistant Store Manager based in multiple locations as follow:

• Foot Locker IOI City Mall
• Foot Locker Aeon Nilai

Customer Service/Sales

• Drives Sales through 100% execution of the company’s ‘Customer Service Standards’ and the ‘Customer First Selling Behaviours’ program.
• Assists in ensuring that all team members are trained and are using the ‘Customer First Selling Behaviours’ to deliver sales goals.
• Delivers sales goals according to the company standards and strategic plan.
• Creates a warm and friendly shopping environment.
• Uses selling techniques, as specified within our Selling Behaviours, with each customer to maximize sales.
• Learns and uses current Sales Promotions, Product Knowledge, and features and benefits to maximize sales and customer service.

Store Operations

• Prioritizes tasks; accomplishes tasks in a timely and accurate manner.
• Processes customer purchases quickly and accurately at the POS (point of sale) register.
• Assists in the recruiting and hiring of the best candidates available for hire.
• Understands and can execute all Visual Merchandising programs 100% and on a timely basis.
• Ensures that all team members have received Health & Safety training.
• Ensures all weekly/monthly checks on Fire Alarm System, Emergency Lighting, and Fire Evacuation Drills are conducted per H&S guidelines and is documented.
• Assists in maintaining proper store appearance and standards by cleaning, vacuuming, and straightening merchandise consistently. Additionally, assists in backroom maintenance.
• Participates in receipt and placement of merchandise.

Interpersonal Skills/People Development

• Responsible for timely progress and completion of all training material, taking on additional responsibilities as learning and skills increase.
• Helps to ensure that entire team is receiving training on a consistent basis. Assists in the training of all team members on applicable training material.
• Evaluates individual team members needs and adapts coaching style to ensure their development.
• Leads by example, demonstrating ethical and trustworthy behavior.
• Speaks clearly to customers and team members, adapting communication style to the situation and people involved.
• Motivates team through a positive and energized atmosphere in store.

Leadership

• Coach and provide feedback to team members to develop their skills
• Communicate in an open and candid manner and explain the “WHY” behind initiatives
• Empower others by delegating tasks and influencing others to accomplish goals
• Inspire others to do their work with willingness and enthusiasm
• Promote team work by encouraging collaborative working relationships
• Model professionalism and the company’s core values; set the example for others to follow

Requirements

• Demonstrated leadership ability in similar position with at least 3 years of experience in a customer-facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Required to stand during scheduled hours. Hours usually include weekends, evenings and holidays in conjunction with labour regulations.
• Kneeling, stooping, climbing ladders, using stairs, reaching, pulling and lifting weights of usually 2 – 14 kilos.
• Working rapidly, especially during peak sales periods to ensure all customers are being serviced properly and store operations are being completed in a timely manner.
• Ability to communicate with customers and other associates, in person or by phone or email.
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• Initiates completion of tasks or activities without necessary supervision