Store Manager l IOI City Mall

Zara; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading fashion retailer in Malaysia seeks an experienced retail team leader to maximize sales and enhance customer service in their stores. You will be responsible for leading a team, driving sales performance, and ensuring excellent customer experiences. The ideal candidate has a Graduate Degree and a minimum of 8 years in the retail industry, showcasing strong leadership and decision-making skills. Proficiency in financial literacy and retail management systems is also essential for this pivotal role.

Qualifications

• Minimum 8 years of experience in the retail industry.
• Strong leadership and decision-making skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Lead team of store managers and maximize sales opportunities.
• Build a service culture that drives excellent customer service.
• Manage stock take preparation and follow up on stock loss.

Skills

Leadership

Communication

Customer-focused mindset

Decision-making

Financial literacy

Education

Graduate Degree

Tools

POS systems

MS Office

Inventory software

Job description

Responsibilities

• Leading team of store/sales manager(s)/senior supervisor(s)/supervisor(s) in maximizing sales and commercial opportunities.
• To lead and focus on maximizing sales and commercial opportunities in the following areas:
• Maximize the sales return per square foot;
• Increase average basket and overall transactions of the responsible business unit.
• Efficiency of the full preparation/implementation of sales promotion activities;
• Analysis sales figure and seek ways to increase sales via looking into areas of strengths and weaknesses guided by commercial numbers and on floor observation.
• Full implement best practices following the commercial management toolkit as guide to better manage the commercial aspect of the store business.
• Lead and motive the team to achieve daily target set.

Customer Service

• Build a service culture that drive team towards achieving excellent customer service via mentoring, coaching, look into training requirement, motivation, incorporate customer service into daily briefing and role play and leading by example.
• Achieve company and store customer satisfaction score and Net Promoter score target or above.
• Liaise with the Merchandising Team to ensure the best mix of available merchandise is displayed in each store.
• Liaise with the VM team to ensure high standards of merchandise presentation at all times.
• Plan and implement changes to merchandise layouts in order to maximise returns per square foot.
• Periodically update the sales floor plan and ensure floor proportionality match sales efficiency and suggest areas for improvements.
• Probe department strengths and weaknesses and make recommendations for changes.
• Ensure aged and damaged merchandise are cleared according to Company’s policies. All Seasonal Clearance preparation work and clearance guide are fully complied with including price change on the floor via price tagging are according to the clearance lists provided by the Merchandise team.

Operations

• Ensure maximum efficiency by planning and implementing of staffing resources.
• Work closely with the supporting team to ensure that merchandise is efficiently ordered, delivered and returned from / to the Warehouse and store or store to outlets, correct BTF is built on each line.
• Liaise regularly on all relevant operational matters with immediate reporting superior.
• Make sure all the operations jobs are compliance at the designated store.

Service Measurements

• Analyses Mystery Shop report to identify areas for improvement and implements an action plan. Demonstrates an understanding of store themes at BU level and challenges direct reports to drive improvement.
• Regularly recognizing excellent service in store on a regular basis supported by clear communication.

Cost Control

• Ensure all administrative documentation and procedures relating to financial and stock control are fully implemented.
• Manage stock take preparation/activities and initiate the appropriate follow up / investigation on stock loss.
• Ensure staffing resources are productive & cost efficient.
• Set and control budgets for designated areas.

Human Resources

• Work hand in hand with HR team to ensure all areas covering human resources are being managed and carried out efficiently.
• Enhance effective teamwork through open communication and the involvement of all members of the Store Management Team.
• Establish current and future training needs for store personnel and implement relevant training programs.

Requirements

• Graduate Degree
• Minimum 8 years of experience in the retail industry
• Strong leadership and decision-making skills
• Excellent communication and interpersonal abilities
• Customer-focused mindset
• Basic financial literacy (understanding budgets, P&L statements)
• Computer literacy (e.g., POS systems, MS Office, inventory software)