Store Manager (Johor Premium Outlets)

TipTopJob.com Malaysia; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail company in Johor seeks a Store Manager to drive sales and ensure the store's commercial success. The ideal candidate will have at least 18 months of experience in retail, demonstrating strong leadership and data analysis skills. Responsibilities include managing store operations, staff training, and maintaining a productive environment. This role is vital for fostering a high-performance culture and requires excellent communication skills.

Qualifications

• 18 months' work experience in a sports/fashion retail environment.
• Minimum 12 months of Store Management responsibility.
• Intermediate numeracy and literacy skills.

Responsibilities

• Take full ownership of the store and its commercial success.
• Analyze relevant data to drive improvements and sales.
• Lead and implement loss prevention policies.
• Manage recruitment and training of store staff.

Skills

Leadership

Data analysis

Customer service

Communication

Education

Graduate/Postgraduate from recognized university

Job description

Responsibilities

• Take full ownership of the store and its commercial success
• Analyze relevant data to probe and challenge the status quo
• Address identified improvement areas, involving the District Manager or other Retail Back Office partners as needed
• Drive continuous improvements in the store’s sales, productivity and profitability
• Ensure the legal and financial integrity of the store
• Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor
• Ensure there is always a manager on duty on the sales floor, focusing team members on the customer and on selling
• when you are not able to assume the responsibility yourself
• Schedule staff so as to properly serve customers, drive sales and execute tasks
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Ensure proper in-store Brand execution according to established standards and directives
• Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge
• Manage all store operations in a systematic and efficient manner, as per established policies and procedures
• Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained
• Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately
• Ensure cash register transactions are processed quickly and accurately
• Lead and implement all applicable loss prevention policies and procedures
• Maintain a safe and productive shopping and working environment
• Manage the recruitment and training of store team members
• Ensure all HR policies and procedures are adhered to
• Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate
• and prompt feedback, including actively managing poor performance
• Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder
• Share best practices to drive the collective performance of all district stores
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

Authorities

• Customers
• Peers and Supervisor
• Vendors and Support Functions (e.g., Visual Merchandising, Facility Services, etc.)
• Local Administration (e.g., mall management)

Other Qualifications

• Must be a Graduate/Postgraduate from recognized university
• Minimum 18 months’ work experience in a sports/fashion customer and commercial-focused retail environment with a minimum of 12 months of Store Management responsibility
• Intermediate numeracy and literacy and advanced verbal communication skills