Store Assistant

VECTOR PAY SDN BHD; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading retail company in Kuala Lumpur is looking for a customer-oriented individual to manage social media inquiries and assist in store operations. Your role will involve responding to customer inquiries, posting engaging content online, and ensuring a positive shopping experience. Ideal candidates should possess good communication skills, be proactive, and be willing to learn. Experience in retail or customer service is a plus, and training will be provided.

Benefits

EPF / SOCSO / EIS

Commission & Incentives

Annual Leave & Medical Leave

Maternity Leave

Allowances Provided

Training & Development Opportunities

Qualifications

• Ability to communicate effectively in English (Mandarin is an added advantage).
• Responsible, proactive, and customer-service oriented.
• Willing to learn and able to work with minimal supervision.

Responsibilities

• Respond promptly and professionally to customer inquiries through social media.
• Assist customers with product information, pricing, and recommendations.
• Prepare and post photo and video content on social media channels.
• Maintain store cleanliness and proper product display.
• Monitor stock levels and assist in inventory management.
• Support daily store operations including packing and arranging orders.
• Ensure positive customer experience both online and in-store.

Skills

Effective communication in English

Basic knowledge of social media for business

Customer-service oriented

Proactive and responsible

Ability to work with minimal supervision

Teamwork skills

Good time management skills

Retail or customer service experience

Job description

Qualifications

• Ability to communicate effectively in English (Mandarin is an added advantage).
• Basic knowledge of using social media platforms for business communication.
• Responsible, proactive, and customer-service oriented.
• Willing to learn and able to work with minimal supervision.
• Good teamwork and time management skills.
• Previous retail or customer service experience is a plus (but not required — training provided).
• Able to work on weekends or based on store scheduling needs.

Responsibilities

• Respond promptly and professionally to customer inquiries and leads received through social media platforms (Facebook, Instagram, TikTok, etc.).
• Assist customers by providing product information, pricing, and recommendations.
• Prepare, schedule, and post photo and video content across social media channels.
• Maintain store cleanliness, organization, and proper display of products.
• Monitor stock levels and assist in inventory management and restocking activities.
• Support daily store operations, including packing, labeling, and arranging orders for delivery or pick‑up.
• Ensure positive customer experience both online and in-store.

Benefits

• EPF / SOCSO / EIS
• Commission & Incentives
• Annual Leave & Medical Leave
• Maternity Leave
• Allowances Provided
• Training & Development Opportunities

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