Stock Trading Support Specialist

Malacca Securities; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A reputable financial services provider in Kuala Lumpur seeks a Customer Support representative to deliver exceptional assistance to clients. This role involves managing inquiries, account processes, and resolving issues while maintaining compliance with industry standards. Ideal candidates should possess strong communication skills, a customer-first mindset, and familiarity with trading platforms. Whether experienced or a fresh graduate, this position presents a valuable opportunity to impact client satisfaction.

Qualifications

• Minimum 1 year experience in customer service or financial services preferred.
• Familiar with KYC/AML procedures and trading terminology.
• Strong decision-making and conflict-resolution skills.

Responsibilities

• Deliver exceptional customer support and manage client inquiries.
• Assist clients with account opening and compliance processes.
• Investigate and resolve customer concerns efficiently.

Skills

Empathy

Problem-solving

Communication

Multitasking

Education

Relevant internships or certifications

Tools

Trading platforms

Job description

A reputable financial services provider in Kuala Lumpur seeks a Customer Support representative to deliver exceptional assistance to clients. This role involves managing inquiries, account processes, and resolving issues while maintaining compliance with industry standards. Ideal candidates should possess strong communication skills, a customer-first mindset, and familiarity with trading platforms. Whether experienced or a fresh graduate, this position presents a valuable opportunity to impact client satisfaction.