SSC Operations Manager (Finance & Accounting, Sales & Fulfilment)

Infosys; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading technology services company is seeking an SSC Operations Manager in Malaysia. The role involves overseeing shared services operations, ensuring compliance with standards, and preparing performance reports. The ideal candidate should be a certified accountant with at least 10 years in a BPO setting, leading a large team. Proficiency in SAP and excellent stakeholder management skills are essential. This position offers a chance to enhance process efficiency and participate in strategic management meetings.

Qualifications

• Must be a certified accountant with relevant qualifications.
• Bachelor’s degree in a related field is required.
• Minimum of 10 years experience in SSC or BPO setting.

Responsibilities

• Oversees shared services operations for Accounting and Sales & Fulfilment.
• Ensures transactions complete according to SLA.
• Participates in client and management review meetings.

Skills

Stakeholder management

Team management

Process improvement

Financial reporting

Proficiency in Microsoft Excel

Proficiency in Microsoft PowerPoint

Education

Bachelor’s degree in Accounting, Finance or Business Admin

Certified accountant (ACCA, MIA, CPA, MICPA, CIMA)

Tools

SAP

Blackline

Job description

SSC Operations Manager (Finance & Accounting, Sales & Fulfilment)

Job Description

• Oversees the shared services operations of Accounting and Sales & Fulfilment team.
• Ensure all transactions are completed according to SLA.
• Ensure compliance of SOP according to each line of business.
• Ensure efficient monthly & period end closing process.
• Prepare and submit performance review reports.
• Participate in client and management review meetings.
• Perform process improvement to enhance efficiency.
• Drive performance management activities within the team.

Requirements

• Certified accountant i.e. ACCA, MIA, CPA, MICPA, CIMA and other relevant accounting professional body
• Bachelor’s degree in accounting, Finance or Business Admin
• At least 10 years working experience in SSC or BPO setting and with experience in managing a team of more than 30 headcounts.
• Experience in SAP, Blackline or related modules.
• Proficiency in Microsoft Excel and PowerPoint.
• Excellent stakeholder management skills.
• Preferable Mandarin speaker to handle Mandarin speaking market.
• Candidate should have SSC/BPO background handling big team size.

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