Sr. Exec, Customer Care (Artwork & Packaging) - Medical Device Manufacturer

Mason & Co; Sitiawan; On-site; MYR 35,000 - 50,000; Full time

Job summary

A medical devices manufacturer in Sitiawan seeks a Customer Care Coordinator to manage end-to-end support in a manufacturing environment. Responsibilities include handling order fulfilment, liaising with customers, and ensuring packaging compliance. The ideal candidate holds a diploma or degree in a related field with 3-5 years of experience in customer care or order management. Exposure to ERP systems and strong communication skills are essential. This role offers competitive salary and career development opportunities.

Benefits

Competitive salary and career development

Exposure to cross-functional coordination

Training and upskilling opportunities

Qualifications

• Min 3-5 years of experience in customer care, order management, or artwork coordination.
• Strong coordination and communication skills to liaise effectively with internal teams and external suppliers/customers.
• Knowledge of packaging artwork, labelling, or regulatory compliance is an advantage.

Responsibilities

• Acts as the main point of contact for customers for order processing and delivery coordination.
• Liaise with customers, vendors, and internal teams for the development and approval of artwork.
• Handle customer enquiries and complaints, ensuring timely resolution and satisfaction.

Skills

Customer care

Order management

Artwork coordination

Communication skills

Attention to detail

Education

Diploma/bachelor’s degree in business, Supply Chain, Logistics or related field

Tools

ERP systems

MS Office

Job description

About the Company

This employer is a well-established medical devices manufacturer, which renowned for quality, innovation, and customer service in the healthcare and safety industries.

About the Job

In this position, you will be responsible to provide end-to-end customer care support in a manufacturing environment, managing order fulfilment, customer coordination, and artwork development, and packaging compliance while ensuring compliance with quality and regulatory requirements.

Job Responsibilities

• Acts as the main point of contact for customers, managing end-to-end order processing, delivery coordinator and documentation in the ERP systems
• Liaise with customers, vendors and internal teams (Sales, Planning, Production, Regulatory Affairs, Quality Assurance, Warehouse) for the development and approval of artwork.
• Handle customer enquiries, issues, and complaints, ensuring timely resolution and customer satisfaction
• Support artwork and labelling coordination for customer packaging, liaising with RA, QA and suppliers to ensure compliance.
• Ensure timely and accurate for the final approved artwork and upload into document control system
• Prepare regular reports and updates to meet the information needs of customers and internal stakeholders

Job Requirements

• Diploma/bachelor’s degree in business, Supply Chain, Logistics or a related field.
• Min 3-5 years of experience in customer care, order management, or artwork coordination, preferably in manufacturing, medical devices, or glove industry.
• Familiarity with ERP systems and basic MS Office skills
• Strong coordination and communication skills to liaise effectively with internal teams and external suppliers/customers
• Attention to detail, accuracy and ability to work under tight timelines
• Knowledge of packaging artwork, labelling or regulatory compliance is an advantage

What’s on offer

• Competitive salary and career development
• Exposure to cross-functional coordination
• Training and upskilling opportunities to enhance professional expertise