Sr. Associate I, Payroll

Alcon; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global eye care company in Malaysia seeks a Sr. Associate I, Payroll to manage day-to-day ticket resolutions and provide guidance on Payroll issues. Ideal candidates should have HR operations experience and be proficient in systems like SAP and Workday. This role offers opportunities for continuous learning and a competitive benefits package. Join a diverse team committed to improving lives through innovative eye care solutions.

Benefits

Competitive compensation package

Comprehensive benefits

Continuous learning opportunities

Qualifications

• Understanding of HR operations, preferably in HR Shared Services.
• Experience using HR systems and ticketing tools.
• Ability to manage a complex workload in changing environments.
• Self-starter with proactive problem-solving skills.

Responsibilities

• Resolve daily tickets using Workday and ServiceNow.
• Guide associates and managers on Payroll topics.
• Support process documentation and continuous improvement.

Skills

HR operations understanding

HR systems experience

Strong administrative ability

Excellent Communication

Customer Service orientation

Tools

SAP

Workday

ServiceNow

Microsoft Office Suite

Job description

Overview

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

This role is part of Alcon's Human Resources function, a team that collaborates across the business to shape company culture, manage talent, align associates to our purpose, and support associate development to help our people and the world see brilliantly.

The Sr. Associate I, Payroll (Professional Path) applies practical knowledge of job area typically obtained through advanced education and work experience. Responsibilities typically include (core activities): All the below activities are performed independently with minimal support.

Key Responsibilities

• Day-to-day ticket resolution as part of support provided globally through Workday and ServiceNow to Alcon associates and managers across countries and languages; ownership of requests: solving cases, updating systems, providing updates, following instructions in agreed standards and timeframes
• Act as first point of contact for questions from Alcon associates and managers and provide guidance on fundamental Payroll topics and issues
• Be actively committed to continuous improvement activities: identify process gaps and get guidance to form solutions to be presented to the Manager
• Support the preparation, production and update of process documentation (SOPs/ work instructions), people policies, procedures, handbooks, guidelines as required
• Juggle tasks according to priority
• Organize, monitor and enhance relationship with stakeholders
• Handle ticket requests with agreed level of politeness, professionalism and detailed response
• Work effectively within a team and with other teams, supporting and respecting each other, sharing knowledge, buddying

What You'll Bring to Alcon

Ideal Requirements

• Having a good understanding of HR operations, preferably in an HR Shared Services function.
• Experience in using HR systems and ticketing tool, for example: SAP, Workday and ServiceNow
• Strong administrative ability, managing a complex and varied workload
• Ability to work effectively in an environment subject to changing priorities and short deadlines.
• Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems.
• Possess problem solving, planning, multi-tasking, and prioritizing skills
• Process-orientation and continuous improvement mindset
• Excellent Communication and Customer Service orientation
• Basic skills in Microsoft Office Suite (Excel, Word, PowerPoint)

Preferred Qualifications

• Strong knowledge and hands-on experience in processing payroll across APAC countries (e.g., South Korea, Philippines, Malaysia, Singapore, China, Hong Kong, Taiwan, Indonesia, and Thailand)
• Proven experience in managing payroll vendors (e.g., ADP, Strada, etc.)

How You Can Thrive at Alcon

• Opportunity to work with a leading global medical device company
• Collaborate with a diverse and talented team in a supportive work environment
• Competitive compensation package and comprehensive benefits
• Continuous learning and development opportunities

Alcon Careers See your impact at alcon.com/careers

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