Senior AO Change Analyst

Ultra Clean Technology; Simpang Ampat; On-site; MYR 50,000 - 70,000; Full time

Job summary

A growing semiconductor company in Malaysia seeks a Sr AO Change Analyst to support account operations. Responsibilities include creating inventory reports, reviewing customer order changes, and conducting data analysis. Candidates should have strong skills in Microsoft Excel and data analysis, with 2-5 years’ experience in semiconductor manufacturing preferred. The role offers an opportunity to work in a dynamic environment focused on innovation and quality.

Qualifications

• 2-5 years’ experience in data analysis and semiconductor manufacturing for Level 1-2.
• 5+ years’ experience in engineering services for Level 3 or supervisory position.
• 5 years’ experience managing personnel and projects for manager position.

Responsibilities

• Support account operations company wide.
• Create inventory impact reports for changes to orders.
• Review and identify changes to customer orders.

Skills

Data Analysis

Microsoft Excel

Strong communication skills

Customer service orientation

Time management

Technical reading

Education

Engineering Degree or equivalent

Bachelor's Degree in Engineering/Technical Discipline

Tools

ERP systems

Job description

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is seeking an experienced and talented Sr AO Change Analyst to join our team in Malaysia! The Sr AO Change Analyst will be responsible for supporting account operations company wide. Duties include the following: create inventory impact reports for changes to orders; review and identify changes to customer orders including bill of material changes; support various data analysis and administrative activities; detailed knowledge of analytic software including Microsoft Excel.

Job Summary:

• The AO Change Analyst will be responsible for supporting account operations company wide. Duties include the following: create inventory impact reports for changes to orders; review and identify changes to customer orders including bill of material changes; support various data analysis and administrative activities; detailed knowledge analytic software including Microsoft Excel.

Essential Duties and Responsibilities:

Level 1:

• Data collection:
  • Collect and format inventory reports including on hand/on order/demand for all sites.
  • Provide inventory demand reports for all claims and cancellations (E&O).
  • Provide comparisons of single and multi level BOMS to identify material changes.
  • Create Cancellations: weekly/monthly/PO.
  • Create/submit Engineering change request/ECR from time to time as requested/needed.
  • Generate
• Communications:
  • Occasional phone calls/emails with change originators to correct issues with change submissions.
  • Internal escalations to Supervisor upon recognition system failure to implement changes.

Level 2: All Level 1, +2-years of experience, plus:

• General:
  • Act as point of contact for requests from internal customers.
  • Assign tasks to team members.
  • OR
  • Perform duties as ECO Coordinator.
    • Maintain CCB log
    • Conduct CCB meetings.
    • Maintain Claims log for site.
    • Assign tasks to Material Planner/Buyer/ME/CPM for any external/internal engineering change orders impact.

• Training:
  • Provide training to CCB members to review and approve ECO’s.
  • Perform training for new employees for quoting and claims.

• Communications:
  • Phone calls/emails with Account Operations program managers.
  • Internal escalations to Supervisor when changes are not implemented.

Level 3: All Level 2, +3 years of experience, plus:

• Maintain, update and report Claims metrics.
• Create and update training documents for CCB processes.
• Provide training to Level 1 and 2 employees.
• Review current processes for CIP activities, Recommend process improvements to supervisor/manager.

AO Change Analyst Supervisor. All Level 3 +5-years of experience, plus:

• May be a people manager and have direct reports.
• Review, update and submit training document changes to QMS system.
• Provide training to other departments as required.
• Responsible for execution of strategic initiatives and CIP activities

AO Change Analyst Manager. All Supervisor +5-years of experience, plus:

• People manager with direct reports at multiple sites.
• Approve training document changes to QMS system.
• Manage resources to accomplish team responsibilities.
• Review, manage and approve strategic initiatives and CIP activities

Knowledge, Skills and Abilities:

• Strong time management and organizational skills
• Strong verbal and written communication skills
• Customer service orientation
• Ability to work effectively with all departments and other groups to ensure that site On Time delivery and quality goals and objectives are met.
• Must be able to read technical details on Engineering DWG/weldment print.
• Proficient in Microsoft Excel.
• Ability to multi-task in a fast-paced environment.
• Ability to use ERP estimating systems such as Visual, Vista, Oracle, etc. MS Excel, Word and Access.
• Self-motivated and has a sense of Initiative.
• Able to perform duty with less supervision.

Educational/Certification Requirement:

• Engineering Degree or equivalent work experience in Engineering discipline for level 1-2.
• Bachelor’s Degree or equivalent work experience in Engineering/technical discipline for level 3-Manager.

Experience Requirement:
Work Experience:

• 2-5 years’ Data Analysis and technical knowledge in semi-conductor manufacturing set-up. Level 1-2.
• 5+ years’ experience in DC/Engineering services in a semiconductor or similar industry Level 3 and supervisor position.
• 5 years’ experience managing personnel and projects for manager position.

Physical Demands and Working Conditions: This section is required for compliance with the Americans with Disabilities Acts (ADA)

Criteria:

Work Environment:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Works is a manufacturing, office environment.
• Due to the nature of the work and the fact that UCT is a U.S. based company, flexible scheduling is required; the supervisor will accommodate work schedules to meet department and business needs and will advise employee with as much time as possible ahead of schedule change. Flexible schedules can be unpredictable. Special circumstances will be considered on a case-by-case basis by management.

Physical Demands :

• Ability to differentiate color.
• Ability to climb, stoop, kneel, crouch, reach, walk, push, pull and grasp.
• Ability to lift up to 25 lbs.
• Ability to lift over 25 lbs. with assistance.
• Ability to move arms, hands and fingers.
• Required to have visual acuity to perform assigned tasks.
• Ability to sit or stand for sustained periods of time.

Environmental Exposure:

• Subject to frequent interruptions.
• May involve exposure to moderate noise levels from printers, faxes, computer etc.
• Subject to hazards including electrical current, moving mechanical parts, and exposure to chemicals and debris.

Overnight Travel:

• None

At Ultra Clean Technology, we do not just welcome diversity - we celebrate it! Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.