SQL Support Engineer

Maersk Group; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading logistics and shipping company in Malaysia is seeking a Support Engineer to provide agile support for various FbM Applications. The ideal candidate will have strong SQL capabilities, experience in Python scripting, and a background in database support within the logistics sector. This role involves troubleshooting SQL tasks, supporting database performance, and collaborating with operational teams to ensure efficient and effective application usage.

Qualifications

• Excellent problem-solving skills for technical issues.
• Experience with SQL queries, scripts, and stored procedures.
• Knowledge on access management and security compliance.

Responsibilities

• Drive analysis and troubleshooting of SQL tasks.
• Provide database application support and Hypercare during project go-live.
• Document support tasks and monitor database performance.

Skills

SQL Database analysis and troubleshooting

Python scripting

Database Performance Monitoring

Incident and problem management

Communication and collaboration skills

Education

College graduate

Tools

MSSQL

MYSQL

Telnet SSH

Warehouse Management Systems

Job description

Team/Opportunity:

The Fulfilled by Maersk Platform is looking for a Support engineer who will provide support to FbM Level 1 Support Engineer.

The right candidates for these positions will possess a need to provide agile and quality support services for business operations, and then coordinate the installation, upgrading and daily maintenance of FbM Applications (Warehouse Management System, Depot Management System, Yard Management System, Middleware, Legacy, Omni Channel Transportation …) used by the Platform. Understanding of technology in an FbM operational environment, having earned this experience through a career spent on-site supporting operational teams.

What you will do:

• Has the capability & take ownership to drive the analysis, evaluation and troubleshooting the SQL tasks (MSSQL, MYSQL) and related issues for all the FbM Applications.
• Python scripting for automation
• Provide database application support for all FbM Applications.
• Providing Hypercare database support during FbM project go-live.
• Responsible for database performance monitoring.
• Responsible for database administration.
• Take ownership of documenting the support tasks.
• Having basic knowledge on access management and security compliance.
• Having a good understanding of incident management, problem management, change management, and adherence to the SLA, KPI.

Scope:

All FbM Applications (WMS, YMS, DMS, Middleware, Legacy, Omni Channel Transportation …) across Maersk’s warehouses and depots:

• Maersk WMS
• KorberOne / Highjump
• Manhattan Scale
• Infor
• WebEC/FT
• Omni Channel Transportation Applications

Required experience

• You can apply if you are a collage graduate and has excellent problem-solving and troubleshooting skills with the ability to analyse and resolve complex technical issues in a time-sensitive environment.
• Having strong capability to create SQL Database queries, scripts and stored procedure.
• Good to have knowledge of configuring & troubleshooting Telnet SSH sessions and WMS clients on Handheld devices / RF.
• Hands on experience in Python scripting for automation.
• It is nice to have if you have hands‑on experience in application support in the Logistics and Services domain Or in Warehouse Management Systems or Depot Management System support. (Like KorberOne / Highjump, Manhattan Scale, Infor, WebEC/FT, or Other WMS).
• Must have basic knowledge of MS SQL, Oracle SQL
• Good communication & Collaboration skills with technical and non-technical stakeholders.

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