Sports Advisor Full Time (Decathlon Shah Alam)

Decathlon Malaysia; Shah Alam; On-site; MYR 25,000 - 35,000; Full time

Job summary

Decathlon Malaysia is seeking a Sports Advisor to deliver exceptional customer experiences in a full-time retail role. Responsibilities include assisting customers, promoting products, and maintaining store standards. Ideal candidates should possess a passion for sports and a commitment to customer satisfaction.

Qualifications

• Experience in customer service and sales preferred.
• Passion for sports and ability to share knowledge.
• Willingness to engage with customers and promote products.

Responsibilities

• Welcome customers professionally and ensure satisfaction.
• Promote Decathlon products and enhance customer experience.
• Maintain store displays and stock accuracy.

Skills

Customer Satisfaction

Sales Knowledge

Sports Knowledge

Job description

LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A FULL TIME ROLE?

IF YOU ARE READY TO LIVE AN EXPERIENCE OF A LIFETIME, THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor (Sales), also called 'Sports Advisor', your role is to ensure all customers leave our stores satisfied. From a friendly and professional welcome to a quick and easy payment process, your goal is to deliver a 5-star shopping experience. Decathlon invests heavily in teammate development, enabling those who want to build careers within the business to flourish.

Responsibilities:

1. To Customers

• Welcome customers professionally.
• Commit to customer satisfaction and find suitable solutions for returns, complaints, checkout, etc.
• Know the technical features and benefits of Decathlon products to recommend appropriate products and services, even if they are not in range.
• Build relationships with customers both in-store and online to understand their needs better.
• Passionately share sports knowledge and help customers discover new sports.
• Encourage customers to subscribe/register for the loyalty program to enhance customer information.

To Decathlon Malaysia

• Understand departmental goals and work with the team to achieve them.
• Promote innovation and sports experiences in-store.
• Increase sales using available resources and tools.
• Arrange the store layout according to guidelines and principles.
• Create high-quality store displays based on the Satisfied Customer Family (FCS) concept.
• Maintain attractive store layouts to satisfy customers.
• Ensure stock accuracy and availability using the automatic replenishment system.

For Safety of People and Goods

• Enforce safety and security standards.
• Follow fire safety and evacuation procedures.

Development and Skills

• Participate in training and develop skills to become a trainer.