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Sports Advisor Full Time (Decathlon Shah Alam)

Decathlon Malaysia

Shah Alam

On-site

MYR 25,000 - 35,000

Full time

22 days ago

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Job summary

Decathlon Malaysia is seeking a Sports Advisor to deliver exceptional customer experiences in a full-time retail role. Responsibilities include assisting customers, promoting products, and maintaining store standards. Ideal candidates should possess a passion for sports and a commitment to customer satisfaction.

Qualifications

  • Experience in customer service and sales preferred.
  • Passion for sports and ability to share knowledge.
  • Willingness to engage with customers and promote products.

Responsibilities

  • Welcome customers professionally and ensure satisfaction.
  • Promote Decathlon products and enhance customer experience.
  • Maintain store displays and stock accuracy.

Skills

Customer Satisfaction
Sales Knowledge
Sports Knowledge

Job description

LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A FULL TIME ROLE?

IF YOU ARE READY TO LIVE AN EXPERIENCE OF A LIFETIME, THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Sports Advisor (Sales), also called 'Sports Advisor', your role is to ensure all customers leave our stores satisfied. From a friendly and professional welcome to a quick and easy payment process, your goal is to deliver a 5-star shopping experience. Decathlon invests heavily in teammate development, enabling those who want to build careers within the business to flourish.

Responsibilities:
  1. To Customers
  • Welcome customers professionally.
  • Commit to customer satisfaction and find suitable solutions for returns, complaints, checkout, etc.
  • Know the technical features and benefits of Decathlon products to recommend appropriate products and services, even if they are not in range.
  • Build relationships with customers both in-store and online to understand their needs better.
  • Passionately share sports knowledge and help customers discover new sports.
  • Encourage customers to subscribe/register for the loyalty program to enhance customer information.
  • To Decathlon Malaysia
    • Understand departmental goals and work with the team to achieve them.
    • Promote innovation and sports experiences in-store.
    • Increase sales using available resources and tools.
    • Arrange the store layout according to guidelines and principles.
    • Create high-quality store displays based on the Satisfied Customer Family (FCS) concept.
    • Maintain attractive store layouts to satisfy customers.
    • Ensure stock accuracy and availability using the automatic replenishment system.
  • For Safety of People and Goods
    • Enforce safety and security standards.
    • Follow fire safety and evacuation procedures.
  • Development and Skills
    • Participate in training and develop skills to become a trainer.
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