Specialist Tele-Sales

DKSH Group; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in customer services is looking for candidates in Petaling Jaya to handle outbound customer inquiries and provide excellent service. The role requires excellent communication skills in English and Bahasa Malaysia, along with tele-sales and customer service abilities. A diploma or degree and 2 years of experience in a call center, preferably in healthcare, are essential. Join a dynamic team and contribute to customer satisfaction while achieving set targets.

Qualifications

• Minimum 2 years experience in call centre environment, preferably in healthcare industry.

Responsibilities

• Handles outbound prospects or customer inquiries.
• Influences customers to buy or retain products or services.
• Creates product/brands awareness to buyers.
• Documents transactions by completing call requests.
• Maintains customer relationships and understanding of market insight.

Skills

Excellent command of English

Strong interpersonal abilities

Tele-sales skills

Customer service skills

Education

Diploma or Degree in any field

Job description

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Location: Petaling Jaya, MY, MY

Global Business Unit: HEC

Job Function: Client and Customer Services

Requisition Number: 218943

Job Summary

• Handles outbound prospects or customer inquiries or concerns and uses company resources and contact center policies and procedures to provide complete, accurate responses.
• Uses contact center technologies and follows processes in accordance with contact center standards to ensure contact handling accuracy and operational effectiveness.

General Responsibilities

• Influences customers to buy or retain (new) products or services based on sales history analysis.
• Create product/brands awareness to both current buyers and new outlets (which have not bought yet).
• Make an outbound call and reach customers with other modes of communication (email & WhatsApp).
• Documents transactions by completing call requests and record logs.
• Maintain customer relationships and understanding of customer demand & market insight.
• Complete orders via the SAP system during outbound calls and contact with customers.
• Follow superior’s instruction to complete service requirements and strive to achieve set target; notify superior of needed supports.
• Maintain operations by following policies and procedures; and report if needed.
• Maintain quality service by following organization standards.

Functional Skills and Knowledge

• Excellent command of English and Bahasa Malaysia in both written and spoken.
• Strong interpersonal and leadership abilities.
• A high level of integrity and commitment.
• Attentive, accurate and focused, with careful eye for detail.
• Dynamic and resilient towards challenges.
• Tele‑sales skills, Customer service skills.
• Accepts coaching and direction.

Education

• Diploma or Degree in any field.
• Minimum 2 years experience in call centre environment, preferably in healthcare industry.