Specialist, SME Experience

RHB Bank; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a skilled individual to analyze business processes, leveraging data-driven insights to enhance efficiencies and drive automation initiatives. The candidate will serve as a Subject Matter Expert, prepare insightful reports for leadership, and collaborate with cross-functional teams to implement process improvements. A Bachelor’s degree in a related field and proficiency in analytical tools such as SAS and SQL are required. The ideal candidate will possess strong problem-solving and communication abilities.

Qualifications

• Proven experience as a Subject Matter Expert with strong end-to-end process knowledge and BAU management skills.
• Skilled in transforming data into actionable insights to drive process and business improvements.
• Strong analytical, problem-solving, and communication abilities.

Responsibilities

• Analyze business processes to uncover inefficiencies, redundancies, and optimization opportunities.
• Create and maintain process documentation and maps to improve workflow transparency.
• Define, monitor, and report key performance metrics to assess effectiveness.

Skills

Business process analysis

Data-driven insights

Process improvement

Automation initiatives

Analytical tools

Communication abilities

Education

Bachelor’s degree in Business Analytics, Data Science, Information Systems

Lean Six Sigma certification(s)

Tools

SAS Enterprise

SQL

JIRA

PHP

MySQL

HTML

Job description

Analyze business processes to uncover inefficiencies, redundancies, and optimization opportunities using data-driven insights. Identify and implement process improvement opportunities by collaborating with cross-functional teams. Create and maintain process documentation and maps to improve workflow transparency and efficiency. Partner with technology teams to drive automation initiatives that reduce manual effort and enhance operational accuracy. Utilize SAS Enterprise, SQL, and other analytical tools to analyze and interpret complex datasets, turning raw data into actionable insights for strategic decision-making. Collaborate with business units to deliver analyses that inform business strategies and optimize processes. Define, monitor, and report key performance metrics (KPIs) to assess the effectiveness of improvement and automation initiatives. Ensure data quality through cleaning, validation, and preprocessing to deliver reliable reports and dashboards. Serve as a Subject Matter Expert to support daily operations, resolve process or system issues, and provide analytical guidance. Prepare reports and presentations for leadership, summarizing insights, progress, and recommendations. Contribute to internal meetings and ad‑hoc assignments, demonstrating adaptability and commitment to organizational goals.

Key Responsibilities

Analyze business processes to uncover inefficiencies, redundancies, and optimization opportunities using data-driven insights. Identify and implement process improvement opportunities by collaborating with cross-functional teams. Create and maintain process documentation and maps to improve workflow transparency and efficiency. Partner with technology teams to drive automation initiatives that reduce manual effort and enhance operational accuracy. Utilize SAS Enterprise, SQL, and other analytical tools to analyze and interpret complex datasets, turning raw data into actionable insights for strategic decision-making. Collaborate with business units to deliver analyses that inform business strategies and optimize processes. Define, monitor, and report key performance metrics (KPIs) to assess the effectiveness of improvement and automation initiatives. Ensure data quality through cleaning, validation, and preprocessing to deliver reliable reports and dashboards. Serve as a Subject Matter Expert to support daily operations, resolve process or system issues, and provide analytical guidance. Prepare reports and presentations for leadership, summarizing insights, progress, and recommendations. Contribute to internal meetings and ad‑hoc assignments, demonstrating adaptability and commitment to organizational goals.

Preferred Qualifications

• Bachelor’s degree in Business Analytics, Data Science, Information Systems, or a related field.
• Proven experience as a Subject Matter Expert with strong end‑to‑end process knowledge and BAU management skills.
• Proficiency in SAS Enterprise, SQL, JIRA, PHP, MySQL, and HTML.
• Skilled in transforming data into actionable insights to drive process and business improvements.
• Strong analytical, problem‑solving, and communication abilities.
• Lean Six Sigma certification(s) preferred.