Specialist, Legal Response Team

Centauri Services and Technology; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading tech support company in Kuala Lumpur is seeking a dedicated professional to manage inquiries from international legal authorities. The ideal candidate will have a degree in law or a related field, along with strong communication skills and the ability to work in a fast-paced environment. This role includes attending to legal inquiries, liaising with various stakeholders, and developing strong external relationships. Offering competitive remuneration and a dynamic work environment, this position also requires flexibility for rotational shifts.

Benefits

Competitive remuneration package

Meal Allowance up to RM 500/month

Monthly Team Building

RM 3500 Benefits per annum (Training & Wellness)

Excellent prospects for growth and promotion

Employee engagement programs

Multinational working environment

Qualifications

• Degree in law or related field demonstrating critical thinking.
• Experience in a legal-related role or customer service.
• Fluency in English and another major foreign language.

Responsibilities

• Attend to inquiries from legal authorities while ensuring high-quality service.
• Liaise with internal stakeholders and manage queries professionally.
• Maintain working knowledge of company products to communicate effectively.

Skills

Legal knowledge

Customer service

Communication skills

Fluency in English and another language

Teamwork

Time management

Problem-solving

Education

Degree in law/compliance/related field

Tools

CRM tools (e.g., Zendesk)

Job description

Overview

Centauri Services and Technology Sdn. Bhd. provides customer support and back end support services to OK Group, an international conglomerate specialising in fintech and blockchain technology. OK Group is most known for OKX—one of the world's largest digital assets exchanges. In recent years, OKX has also developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a brand trusted by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments.

About this job: You will be expected to show a high level of technical knowledge and professionalism at all times when responding to queries from international legal authorities, law firms and relevant third parties within a stipulated time-frame.

What You’ll Be Doing

• Attending to inquiries from legal authorities and legal representatives from all around the world while maintaining delivery of a high quality service level.

• Liaising with internal stakeholders such as compliance, risk and customer service teams ensuring all queries are dealt with in a professional manner and escalating where appropriate.

• Maintaining a working knowledge of company products to effectively communicate with external stakeholders.

• Creating and maintaining strong relationships with company partners and external stakeholders.

• Escalate any queries or unresolved issues to Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.

• Support the enhancement of our Legal Operations function.

• Manage or participate in specific projects which may arise from time to time.

What We Look For In You

• A degree in law / compliance / a related field which demonstrates critical thinking.

• Experience in a legal-related role or customer service.

• Excellent communication and writing skills, and are detailed-oriented.

• Fluency in both English and another major foreign language such as Mandarin-Chinese, Spanish etc.

• Ability to work independently and as part of a team.

• Comfortable working in a fast-paced, dynamic environment with changing priorities.

• Strong people skills: Ability to navigate difficult situations and stay calm under pressure.

• Solutions mindset: passionate to find the right solution and resolve the issue.

• Excellent time management: ability to multi-task to solve issues while managing time.

• Quick learner: ability to ramp up quickly and act on feedback constructively.

• Willingly to work on a rotational shift including weekends and night shifts to support 24x7 operations.

• Willing to work on-site in Tun Razak Exchange (walking distance from MRT TRX)

Nice to Haves

• Working knowledge of CRM tools, such as Zendesk.

• Familiar with crypto/finance-technology industry/blockchain tracing.

• Experience working with teams across global offices and time zones.

Why Join Us?

• Competitive remuneration package (Basic Salary + Shift Allowances + Monthly KPIs + Annual Bonuses).

• Meal Allowance up to RM 500/month

• Monthly Team Building

• RM 3500 Benefits per annum (Training & Wellness)

• Convenient workplace (5 minutes walk from MRT TRX).

• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.

• Employee engagement, recognition and appreciation program.

• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.

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