Specialist, Change Management & Process Efficiency

U Mobile Sdn Bhd; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A telecommunication company in Shah Alam seeks a Specialist in Change Management & Process Efficiency. This role involves coordinating work requests, leading information security initiatives, and managing liaison with domestic roaming partners. Ideal candidates should have a degree in an electronic field and 1-2 years of relevant experience in the telecom industry. Strong public relations skills and proficiency in Microsoft Office are essential for success in this fast-paced environment.

Benefits

Comprehensive medical, dental, optical and insurance benefits

Flexi working hours arrangements

Staff Line & Device Subsidy

Child Parental Care Leave

Special employee discounts for selected F&B Brands

Qualifications

• Degree in Electronic/Telecommunication/Electrical discipline or equivalent.
• 1 - 2 years working experience in a Telco industry from Operations & Maintenance background.
• Ability to work with electronic planned work management system.

Responsibilities

• Coordinate UMobile planned work requests and manage approvals.
• Work with external parties on planned work impacting UM network.
• Attend Change Management review meetings with stakeholders.

Skills

Electronic planned work management system

Public relations

Microsoft Office

Education

Degree in Electronic/Telecommunication/Electrical

Job description

Specialist, Change Management & Process Efficiency

Closing Date: 31/03/2026

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
  • Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
  • Bronze Winner in Cross-Generational Workforce Engagement (2024)
  • Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Job Summary

• As the window and primary point of contact for all planned work activities which include handling, escalation, approval seeking, broadcast, record management, review process and coordination within and external UM.
• Lead and coordinate on matters related to Information Security Management System (ISMS) and/or Business Continuity Planning (BCP) initiatives.
• Liaise and engagement with internal and external parties on matters related to Domestic Roaming in which U Mobile have subscribed.

The Day‑to‑Day Activities

• Coordinate all UMobile planned work requests which includes first level analysis, obtain concurrence, conflict management, approval notification, follow up on cases of deferment/adjustment and reservation.
• Coordinate with external parties OLNO's, IDD partners and Network Facility Providers (NFP) for all planned work activities that may have an impact on UM network or services.
• Attend Change Management review meeting with requestors and implementers to minimise any risk prior to actual planned work.
• Run periodic O&M meeting with Domestic Roaming partner and push for issue closure swiftly as required.
• Work closely with Information Security Management System (ISMS) network audit parties on matters related to ISMS‑SIRIM readiness, conduct audits and closure of audit findings.
• Ensure Business Continuity Plan (BCP) related matters are followed up and closed within the required timeline.
• Be on scheduled 24 hours standby to coordinate after office planned work issues (internal & external) and Trouble Ticket (TT) raised due to planned work implementation.

About You

• Degree in Electronic/Telecommunication/Electrical discipline or equivalent.
• Preferably 1 - 2 years working experience in a Telco industry from Operations & Maintenance (O&M) background.
• Ability to work with electronic planned work management system.
• Good knowledge of Microsoft Office.
• Possess good public relations skill and able to communicate with people at all levels including external parties.
• Readiness to work in demanding situation and be assertive to quick process changes.
• Result orientated with strong initiate to learn and ability to work independently.

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.