Specialist Benefit Services

Malaysia Airlines; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading airline company based in Kuala Lumpur is seeking a Specialist for Benefit Services to manage and enhance the medical benefits program. The role includes analyzing utilization data, developing policies, and managing relationships with vendors. Suitable candidates should have skills in data analysis and a strong understanding of medical services compliance. This position offers a unique opportunity to shape the benefits offerings for employees in a dynamic environment.

Qualifications

• Experience in analyzing medical benefits programs and industry trends.
• Strong understanding of medical services and compliance requirements.
• Proficiency in managing vendor relations and contracts.

Responsibilities

• Analyze utilization data to evaluate current medical benefits program.
• Recommend enhancements to the benefits package based on trends.
• Develop and implement policies related to medical benefits.
• Manage contracts with third-party administrators and in-house clinics.
• Coordinate internal communication regarding benefits offerings.
• Address employee inquiries related to medical benefits.

Skills

Data analysis

Medical benefits knowledge

Vendor management

Communication skills

Job description

Specialist, Benefit Services

Report to

Senior Manager, Benefit Services & Payroll

Position Summary

This position is responsible to liaise with third parties on medical services provided to Malaysia Aviation Group (MAG) employees and attend to medical-related queries by analyzing and identifying the solutions to ensure compliance, competitiveness, and alignment with the Group Human Capital Corporate Policy (GHCCP) and Employment Terms & Conditions.

Key Accountabilities

• Data Analysis: Analyze utilization data and trends to evaluate the effectiveness of the current medical benefits program.
• Program Enhancement: Recommend enhancements and improvements to the medical benefits package based on utilization, industry trends, and employee feedback.
• Policy Development: Develop and implement policies and procedures related to medical benefits to remain on par with the market.
• Contract Management: Prepare and ensure contracts with TPAs and in-house clinics are valid and monitor performance according to contractual agreements.
• Vendor Relations: Manage relationships with third-party administrators (TPA) and private hospitals to ensure high-quality service delivery.
• Internal Communication: Coordinate with other units to promote awareness and understanding of benefits offerings through various communication channels.
• Issue Resolution: Address employee inquiries and concerns related to medical benefits promptly and effectively.
• Case Management: Manage employee medical issues from start to end as per company guidelines and provide solutions regarding medical issues.