Specialist, Account Management (Talent Pool)

foodpanda; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading delivery service company is seeking a Specialist in Account Management to join their team in Kuching, Sarawak. The role involves managing relationships with restaurants, identifying new business opportunities, and ensuring client satisfaction. Candidates should have experience in client management and B2B sales, along with strong analytical and communication skills. The company offers a dynamic work environment with various benefits including free food and health insurance.

Benefits

Free food

Health and dental insurance

Learning and development opportunities

Great team events

Qualifications

• 2-3 years’ experience within a client management role preferable.
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Ability to speak in other languages would be an added advantage.

Responsibilities

• Manage and expand relationships with existing restaurants.
• Identify upsell and cross-sell opportunities.
• Develop marketing plans for client business growth.
• Monitor account performance and ensure compliance.
• Collaborate with stakeholders for timely project delivery.

Skills

Client Relationship Building

Data Analytics

Project Management

Problem Solving

B2B Sales

Communication

Adaptability

Tools

MS Office

Salesforce

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are looking for multiple Specialist, Account Management positions to be based in Kuching, Sarawak. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities

Responsibilities include, but are not limited to:

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.
• Monitor accounts and identifying upsell and cross-sell opportunities
• Develop sound strategic marketing plans and ensure consistent growth for the client’s business
• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.
• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market.

Collaboration

• Collaborate with other departments & stakeholders and provide feedback and identifying industry trends
• Account Manager will be the main point of contact in all matters relating to client’s concerns & needs
• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration
• Collaborate with various stakeholders to ensure project delivered timely
• Collaborate with internal departments to facilitate client need fulfillment

Qualifications

• 2-3 years’ experience within a client management role preferable
• Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Outstanding knowledge of MS Office
• Knowledge in Salesforce is a plus
• Ability to speak in other languages would be an added advantage

Key Competencies

• Account Management
• Client Relationship Building
• Upselling/Cross-Selling
• E-Commerce
• Revenue Management
• Project Management
• Data Analytics
• Critical Thinking/Problem Solving/Negotiation

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!