Special Projects Officer

StoreHub; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A bustling tech firm in Kuala Lumpur is seeking a Special Projects Officer to lead high-impact, cross-functional initiatives. You will be responsible for solving ambiguous problems, aligning stakeholders, and ensuring effective execution across teams. This role requires 3 to 5 years of experience in analytical roles and strong communication skills. If you thrive in dynamic environments and are passionate about driving outcomes, this could be the perfect opportunity for you.

Benefits

Apple Macbooks for everyone

Free Season Parking

Fully stocked fridge and pantry

Cutting edge tools

Medical and Dental benefits

Opportunities for career growth

Qualifications

• 3 to 5 years of experience in consulting, banking, strategy, operations, or analytics.
• Proven ability to handle ambiguous problems and drive results across teams.
• Strong analytical foundation and comfort with data.

Responsibilities

• Own and solve cross-functional problems from diagnosis to implementation.
• Lead strategic projects and ensure successful execution.
• Align stakeholders and adapt plans in ambiguous situations.

Skills

Analytical skills

Problem-solving

Communication

Data analysis

Job description

Are you driven, results-oriented, and a team player?

With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading!

As our Special Projects Officer, you will sit within the CEO’s Office and operate as a problem-solver across the business. Your role is to take on high-impact, cross-functional initiatives that do not neatly belong to any single team. You will own problems end-to-end: diagnosing root causes, aligning stakeholders, designing solutions, and driving execution until results are delivered. Once a solution is stable, you will hand it off to a permanent owner and move on to the next priority.

This is not a support or coordination role. You are here to drive outcomes, cut through ambiguity, and make things happen across teams that may have competing incentives or unclear ownership.

Your goal is to turn strategic ambiguity into concrete execution and measurable impact.

What you will do:

End-to-End Problem Solving

• Own ambiguous, cross-functional problems from diagnosis through implementation, not just recommendation.
• Break down complex business issues into structured problem statements, root causes, and clear solution paths.
• Design interventions that are practical, scalable, and aligned with company priorities.

Strategic and Operational Projects

• Lead deep-dives on critical business issues such as retention, operational inefficiencies, pricing changes, or org design challenges.
• Map end-to-end processes across teams to identify bottlenecks, handoff failures, and accountability gaps.
• Drive execution across multiple stakeholders, ensuring solutions actually land and stick.

Stakeholder Alignment and Execution

• Align leaders and teams who may have different goals, perspectives, or incentives.
• Push projects forward in environments with limited clarity, imperfect data, and no formal authority.
• Track progress, surface risks early, and adapt plans as realities on the ground change.

Leadership and Strategy Support (Occasional)

• Support the CEO and leadership team on selected strategic planning, investor materials, or board-level analyses when needed.
• Translate complex analysis into clear narratives that enable confident decision-making.

How you will need to be:

A Structured Thinker

• Bring clarity to messy situations.
• Break problems into components, work with data where available, and form sound judgments even when information is incomplete.

Biased Toward Action

• Push for decisions and execution.
• Test solutions quickly and focus on real-world outcomes over theoretical perfection.

Comfortable With Ambiguity

• Thrive when problems are ill-defined and ownership is unclear.
• Operate with high autonomy without waiting for perfect instructions.

Clear and Adaptive Communicator

• Communicate effectively across levels, from frontline teams to senior leadership.
• Tailor messages to different audiences while staying direct and precise.

Low Ego, High Ownership

• Work across teams without formal authority.
• Listen, challenge constructively, and persist until results are delivered, even when uncomfortable.

What you need to have:

• 3 to 5 years of experience in a role requiring strong analytical and problem-solving skills (for example consulting, banking, strategy, operations, analytics, or equivalent).
• Demonstrated ability to work through ambiguous problems and drive execution across multiple stakeholders.
• Strong analytical foundation with comfort working with data, building structured arguments, and drawing insights.
• Excellent written and verbal communication skills, with the ability to present clearly to senior leaders.
• Comfort with modern data and productivity tools, and a strong curiosity about technology and AI.
• A track record of ownership, follow‑through, and delivering tangible outcomes.

What makes working at StoreHub awesome (and refreshing!):

• Our people - for real. StoreHubbers are some of the smartest and most interesting people you can work with. Expect a lot of peer-learning.
• Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you're tired of corporate nonsense, you'll feel right at home.
• Cutting edge tools. If something can be automated, we'll make it happen, so we can focus on work that truly matters.
• Impact, not just effort. Results matter more than hours worked. No reward for long hours with poor results, and no penalty for leaving on time if your work is excellent.

CHANGE. Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.

• Communicate for Clarity
• Humble and Hungry
• Authentic but not an *sshole
• Nimble and Quick
• Growth Mindset
• Efficiency and Excellence

We do have all the other cool perks too:

• Apple Macbooks for everyone
• Free Season Parking
• Fully stocked fridge and pantry - coffee, snacks, and more yums
• Cutting edge tools. If something can be automated, we'll make it happen
• Medical and Dental Outpatient Visits + Medical Insurance
• Opportunities for career growth and continuous learning

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.